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The Manor Association

4.3

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Location details

1820 Gateway Drive, 100, San Mateo, CA, 94404, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.3785 reviews
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Shaun C.'s profile image
Shaun C. 
rating
13 years ago

I have been renting a condo that is under the Manor Assoc. umbrella of management. While renting, my license plate expired and stolen on the property. While I did not have a back plate, the association looked up my license plate while parked in my private spot to then notify me with a car tag stating that the registration is expired. This is fine, thank you for letting me know, without letting me know you are looking up my personal information. The next couple days, I went and got the car's registration after getting my plat... read more

Business response:

Shaun, We're very sorry for your trouble. However, Manor does not enforece the parking rules nor do we have the authority to access personal vehicle registration information. The homeowenrs association has an approved parking policy and the private patrol service is tasked with enforcing the policy as adopted by the homeowers associaiton. We would be happy to help you appeal to the board if you feel that you were towed improperly. 

Michael C.'s profile image
Michael C. 
rating
13 years ago

Hello Brian, I am unhappy with Candace Porter's response time, attitude, and her overall tone. I had to email her and cc my hoa board president over 4 times in a two week period just to get a response from her...and it was a rude response. When i call in to speak to her supervisor, i get transferred to her assistant who is useless in transferring me to anyone with authority. We are trying to get the building FHA approved and she has made it her mission in life to stand in the way of progress. We are tasked with increasing yo... read more

Business response:

Michael, Unfortunately, your post doesn't describe the service with which you are unhappy. I would be glad to assist you to the extent possible if you care to contact me directly. My contact information number is (650) 716-1353. 

Manny S.'s profile image
Manny S. 
rating
13 years ago

Similar to what other reviewers have said, stay away from building that are managed by Manor. This is a racket. They charge people for any thing and everything they can find. We pay $400 in HOA every month but to get a questionnaire filled out for refinancing is another $140! Yes, $140 for something that will take less than 10 mins. I could fill out the thing on my own. 

Business response:

Dear TS. I'm sorry for any misunderstanding about the charges associated with supporting your escrow transaction. We provide this service to support homeowners through the escrow process and payment for these services is customary and appropriate. Unfortunately, Yelp has filtered more than 85 reviews, most of which concern positive experiences with escrow support services. I would also point out that the $400 HOA fee you pay every month is to your homeowners association, not Manor. Given your disappointment, I'm happy t... read more

Janet P.'s profile image
Janet P. 
rating
13 years ago

I had my first experience with Lauriedale HOA's new/previous management company today. Minutes after I e-mailed April at Manor, she answered with a copy of the information that I needed. The previous management company never answered a e-mail, they would bill late fees and sent out statements that weren't clear enough to figure out which month they failed to record. Thank you April and Manor for your help 

Ji C.'s profile image
Ji C. 
rating
13 years ago

I need an HOA certificate for refinancing. April did a great job. But the charge of $140 for filling out a page of questionair is high. We paid more $450 HOA monthly already. 

Tracy D.'s profile image
Tracy D. 
rating
13 years ago

Well I have made numerous calls over the five years I have been here and not one has been personally returned. They do respond to email most of the time. I feel customer service is not a priority and maybe they are dealing with too much at the office. Not well organized! 

Business response:

Dear Tracy I'm very concerned about your comments concerning customer service and return calls. Our customer service center is fully staffed with representatives who personally answer calls and address common area maintenance issues. I would certainly like to address your associaiton maintenance concerns and make sure that your calls are being handled in a timely and processional manner. You may contact me personally to address your concerns. My direct office number is 650 716-1353. Regards, Brian Campisi 

Patrick A.'s profile image
Patrick A. 
rating
14 years ago

I lived on Shorebird Island for ten years having recently sold and moved. The Manor was our property manager the entire time, and I served on the HOA Board for a period of time. Long story short I have dealt with better companies and I certainly have dealt with worse. Please keep in mind they deal with Boards who do not have consensus within the Board. The homeowners that call in have problems, and or complaints. It is rare they receive a complimentary call for addressing a problem before it becomes a raging issue. Given the... read more

Diana S.'s profile image
Diana S. 
rating
14 years ago

I really had great experince with The Manor Association. The person who helped me, April Simao, is simply awesome. I had to turn in my paper work within very shortime period. April turned my paper work around so quickly and really helped me! Thank you, April! 

Emily S.'s profile image
Emily S. 
rating
14 years ago

April was so awesome! Go see April!! Thanks to her my Condo sale transaction was a success. April provided me documents quickly and made the sale process smooth and easy for my clients. The Manor Association is a professional, friendly place. Thanks Manor Assoc. and special thanks to April..... 

Business response:

Hi Emily, Thank you for taking the time to comment about Manor. In a "problem solving" service industry, it's gratifying to know that our systems and our commitments are meeting expectations. Please let us know when we can be of service. Regards, Brian D. Campisi CEO The Manor Association, Inc. 

Frequently asked questions about The Manor Association

How is The Manor Association rated?

The Manor Association has a 4.3 star rating with 785 reviews. 

When is The Manor Association open?

The Manor Association is closed now. It will open tomorrow at 8:00 a.m.