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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Similar to what other reviewers have said, stay away from building that are managed by Manor. This is a racket. They charge people for any thing and everything they can find. We pay $400 in HOA every month but to get a questionnaire filled out for refinancing is another $140! Yes, $140 for something that will take less than 10 mins. I could fill out the thing on my own.
Business response:
Dear TS. I'm sorry for any misunderstanding about the charges associated with supporting your escrow transaction. We provide this service to support homeowners through the escrow process and payment for these services is customary and appropriate. Unfortunately, Yelp has filtered more than 85 reviews, most of which concern positive experiences with escrow support services. I would also point out that the $400 HOA fee you pay every month is to your homeowners association, not Manor. Given your disappointment, I'm happy t... read more
I had my first experience with Lauriedale HOA's new/previous management company today. Minutes after I e-mailed April at Manor, she answered with a copy of the information that I needed. The previous management company never answered a e-mail, they would bill late fees and sent out statements that weren't clear enough to figure out which month they failed to record. Thank you April and Manor for your help
I need an HOA certificate for refinancing. April did a great job. But the charge of $140 for filling out a page of questionair is high. We paid more $450 HOA monthly already.
Well I have made numerous calls over the five years I have been here and not one has been personally returned. They do respond to email most of the time. I feel customer service is not a priority and maybe they are dealing with too much at the office. Not well organized!
Business response:
Dear Tracy I'm very concerned about your comments concerning customer service and return calls. Our customer service center is fully staffed with representatives who personally answer calls and address common area maintenance issues. I would certainly like to address your associaiton maintenance concerns and make sure that your calls are being handled in a timely and processional manner. You may contact me personally to address your concerns. My direct office number is 650 716-1353. Regards, Brian Campisi
I lived on Shorebird Island for ten years having recently sold and moved. The Manor was our property manager the entire time, and I served on the HOA Board for a period of time. Long story short I have dealt with better companies and I certainly have dealt with worse. Please keep in mind they deal with Boards who do not have consensus within the Board. The homeowners that call in have problems, and or complaints. It is rare they receive a complimentary call for addressing a problem before it becomes a raging issue. Given the... read more
I really had great experince with The Manor Association. The person who helped me, April Simao, is simply awesome. I had to turn in my paper work within very shortime period. April turned my paper work around so quickly and really helped me! Thank you, April!
April was so awesome! Go see April!! Thanks to her my Condo sale transaction was a success. April provided me documents quickly and made the sale process smooth and easy for my clients. The Manor Association is a professional, friendly place. Thanks Manor Assoc. and special thanks to April.....
Business response:
Hi Emily, Thank you for taking the time to comment about Manor. In a "problem solving" service industry, it's gratifying to know that our systems and our commitments are meeting expectations. Please let us know when we can be of service. Regards, Brian D. Campisi CEO The Manor Association, Inc.
Really bad! costumer sevice they don't have a clue what it that means! for a simple letter requested by my bank , I went there in person they said to me there was a fee of over $160.00 to type my name and adress of my property and to say that I was current, regarless the fee, it took them three days to type it. I believe if we pay our HOA fee, we deserve a better service, since we pay for the service, is not like if you are asking for free things. Over all they should not being pretending to be a managment Co. since they don... read more
Business response:
Dear GA - Having not head back from you regarding this matter, we can only assume that The Manor Association was not the party with whom you had a problem. If this assumption is incorrect, please let us know how we can help. Dear GA - We still are awaiting your call to resolve the issue that you reported to Yelp on 06/25/11. Insomuch that we offered to refund your fees and assist you with your transaction, we are concerned that perhaps you have mistaken Manor with another party in this matter. Our reputation is very impo... read more
I called in desperation because the tree in front of my house became a tree sanctuary and their toilet was my driveway! Debbie sympathized with my situation and told me she would place a work order right away. Within an hour or so my doorbell rang and the tree service was ready to start trimming the tree! WHAT GREAT SERVICE! The tree still looks beautiful yet nice and trim. Thanks Debbie! You're awesome!! I'll be calling you again, now for the trees on the other side to balance it all out. Thanks! : )
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 771 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.