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The Manor Association

4.3

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Location details

1820 Gateway Drive, 100, San Mateo, CA, 94404, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.3771 reviews
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Janis W.'s profile image
Janis W. 
rating
7 years ago

As an HOA Board member I worked with the Manor Association throughout my tenure. They were always responsive to our needs & provided excellent advice & guidance during a difficult mediation of a dispute with our builder. 

T P.'s profile image
T P. 
rating
7 years ago

I'd imagine the only ones searching reviews on Manor Association would be renters on one of their properties. However, on the off chance that you are looking to qualify the Manor Association to manage your property or HOA, please please consider other options. There are many many choices and granted I'm biased b/c I'm an owner of a condo, but I would highly discourage anyone from choosing Manor to manage my property. Here's why and take everything with a plenty of salt: 1) HOA due increased more than I feel like it should c... read more

Eric G.'s profile image
Eric G. 
rating
7 years ago

I rent an apartment in a condo in Redwood City managed by Manor. This morning, for the third time, my shower has just shut off utterly -- mid-shower. When I called about this problem 6 months ago (two consecutive workday mornings, I was left naked in the shower, fully soaped up, with no shower whatsoever), Manor reps were mistrustful of me, treating me as though I were a crank. Who ever heard of such a thing, a shower shutting off like that (when the water was otherwise available)? Now that this has happened a 3rd time (that... read more

Business response:

Dear Eric G. - I'm sorry about your negative experience with our staff. Water-related problems in condominiums are not at all uncommon and can be very unsettling for residents. Our staff deals with these types of problems regularly and should never have made you feel uncomfortable about reporting the problem. If you wouldn't mind contacting me directly and providing more details about your situation, I will address it with the customer service team and the community manager. My direct telephone number is (650) 931-6387. ... read more

Karen G.'s profile image
Karen G. 
rating
7 years ago

I recently have had some issues that needed attention or answers. I am happy to say the responses were great. My thanks to Debi Powers, Chris Pagnotta, Denise Wallace and Nada Joubran. 

Kelly M.'s profile image
Kelly M. 
rating
7 years ago

Dealing with Manor is like pulling a mule uphill backwards! Brian Campisi (Owner of Manor) is a big sales talker who does not deliver any value on any level. You are sure to be wasting your time and energy when connecting. For the most part he has employees who are trained to do as little as possible and make like they are experts of everything. To name a few: Janice Sandy, Mark Borson, and Laurayne Gluck are unhelpful, rude, unresponsive, and oh so deviant. We have had 4 property managers at EWI - North since June 2016 beca... read more

Saili G.'s profile image
Saili G. 
rating
7 years ago

They have been very helpful whenever I have called and needed assistance. This last time they expedited the removal of some wasp nests that were outside my daughter's room. 

Business response:

Saili - Thank you for the positive feedback. I will share your comments with the team next week. Please feel free to contact us whenever you need assistance at your association. We are here to help! 

Lawrence L.'s profile image
Lawrence L. 
rating
7 years ago

Have been at our condo for the past 4+ years, and the Manor always seems to be responsive to our requests and concerns. A special "call-out" to Joel who oversees our complex and coordinates with our HOA. Also, a big plus for the hard-working weekend agent, Debbie, who always returns the call quickly and is very thorough. 

M W.'s profile image
M W. 
rating
7 years ago

I was very fortunate to have the opportunity to work with Peggy Chavez. She is always very professional, knowledgeable, compassionate to my issues, kind and friendly. Peggy has made my experience with the HOA painless. It's difficult dealing with plumbing issues constantly but she gives me the assurance I need to deal with it better. Thanks Peggy! 

Ky E.'s profile image
Ky E. 
rating
7 years ago

As an owner of a condo development in Brisbane managed by the Manor, my experience with this company has been nothing but negative, rude, unresponsive, consistent with other 1 star reviews. Someone should reminder them their business is customer-facing. It is time for owners to consider switching management company. 

Business response:

04/28/18 - Dear Ky E - I was looking forward to helping you resolve your issue with the homeowners association, but have not yet heard back from you. I am still interested is helping and would appreciate hearing from you. If your concerns have been addressed to your satisfaction, would you kindly update your review. Thank you again and I look forward to assisting you. Dear Ky E. - I'm sorry for your negative experience with our staff. We would certainly like to assist you in resolving your issue with the homeowners asso... read more

Frequently asked questions about The Manor Association

How is The Manor Association rated?

The Manor Association has a 4.3 star rating with 771 reviews. 

When is The Manor Association open?

The Manor Association is closed now. It will open tomorrow at 8:00 a.m.