The Smith-Rhoades Team - BankSouth Mortgage

4.6

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.61,078 reviews

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Neish M.

2 years ago

My partner and I were first time homebuyers and didn't have any experience engaging in the mortgage process. Laura Brown and her team were very responsive and patient in answering all our questions. We had a 30 day close and things were moving pretty quickly, which at times were a bit overwhelming for us. However, the team at Bank South made the process seamless and worked closely with our real estate agent with sharing updates. They kept us informed every step of the way and their efforts were well reflected in the ways the... read more

Business response:

Thank you so much Neish for your generous review. I’m thrilled that our team at BankSouth Mortgage was able to provide you with the level of service you deserved. I understand that the mortgage process can be overwhelming, especially as a first time homebuyer. I’m glad that we were able to make it a seamless process for you and your partner and I’m thrilled we were able to close on your home within the 30 day timeline. It was a pleasure working with you and your real estate agent and I look forward to helping you again with ... read more

Jacent C.

2 years ago

At no point did I feel like I couldn’t reach out for help. The team was very patient and communicative and I appreciate that.

Business response:

Thank you so much for your kind review! It was a pleasure working with you and we’re glad that we could provide the assistance and support you needed throughout the process. We understand that it can be a stressful time and we strive to make the experience as smooth and seamless as possible. Thank you for choosing BankSouth Mortgage!

Jeffrey Michael U.

2 years ago

Laura and staff were highly communicative and provided good, solid advice.

Business response:

Jeffrey, thank you so much for taking the time to leave us a great review. We strive to provide our customers with the best communication and advice possible here at BankSouth Mortgage. Your kind words mean a lot to us. Thank you again for choosing us to help you on your journey to homeownership.

Swetha R.

2 years ago

Communication was very fast and effective and address my concerns quickly.

Business response:

Thank you so much for sharing your positive experience with us! We're thrilled to hear that our communication was fast, effective, and that we were able to address your concerns promptly. Your satisfaction is our top priority, and we're glad we could assist you during your home purchase journey. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. Congratulations on your new purchase, and we wish you all the best!

Je Vante Q.

2 years ago

Laura was the only person I spoke with. She was very communicative.

Business response:

Thank you so much for your kind words! I'm glad I could be of help to you during your mortgage process. I really appreciate you taking the time to leave a review for BankSouth Mortgage.

Kenneth H.

2 years ago

Love the Laura brown team, never felt alone or unguided

Business response:

Thank you for the kind words. I'm so glad that you felt supported throughout your mortgage process with BankSouth Mortgage. I look forward to helping you in the future.

Sarah Doshima H.

2 years ago

The Laura Brown Team is exceptional. They were patient, kind and helpful every step of the way during our buying process. We would definitely recommend others looking to purchase!

Business response:

Thank you so much for the kind words, Sarah! We are thrilled that you had such a positive experience working with The Brown Team. We look forward to helping you, your family, and friends with any future needs you may have!

Kenneth Anthony M.

2 years ago

5 stars ⭐️ all the way through. Closed in 30 days. Always have a point of Contact at every step of the way. If I had any questions—was answered quickly and efficiently! Thank you all so much for you time and patience. From Emmeline, Rebecca, Willam, and Laura…great job folks!! My partner and I love our new home—and you will see us again for our second purchase. BankSouth has set the bar high for Closing expectations!

Business response:

Thank you so much for your kind words. We are thrilled that you are happy with your new home and that you had a great closing experience. We appreciate your loyalty and look forward to working with you again for your second purchase.

Jacqueline R B.

2 years ago

Laura & het team were great! Process was easy & communication was consistent.

Business response:

Thank you for your kind words, Jacqueline! It was a pleasure working with you and we are very happy that you had a positive experience with BankSouth Mortgage. We look forward to helping you with all your mortgage needs in the future.