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The Smith-Rhoades Team - BankSouth Mortgage

4.8

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

The Smith-Rhoades Team, led by Nic Smith and Rebecca Rhoades, specializes in conventional, FHA, and VA loans, and have extensive expertise in assisting first-time homebuyers and clients purchasing new construction. The team is dedicated to building lasting relationships with clients, viewing each interaction as an opportunity to serve as trusted advisors. Their commitment is to provide a smooth, personalized experience that not only meets but exceeds expectations, helping clients achieve their dream of homeownership.

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.8954 reviews

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Asaf Hamo

a year ago

process was structure and good The back and forth with the underwriter was too long, repeated requests and always came at the end of my day.

Business response:

I appreciate your feedback, Asaf. I am sorry to hear that you found the interaction with the underwriter to be lengthy. At BankSouth Mortgage, we strive for efficiency and we apologize if we did not meet your expectations this time. Your comments are greatly valuable and will be used to improve our processes and timing in the future. Thank you for taking the time to share your experience with us.

Andrea Barnett

a year ago

The patience of the Brown team made my experience great.

Business response:

I'm thrilled to hear that you had a positive experience with our team, Andrea. It's always our goal to provide excellent service and make the mortgage process as smooth as possible. We appreciate your kind words about our team's patience. It was a pleasure assisting you. Please don't hesitate to reach out if you need any further assistance.

Natasha Floyd

a year ago

I am a new Bank South mortgagor. I am thrilled to share my exceptional experience with Bank South Mortgage! From start to finish, my loan was closed in an impressive under 30 days, thanks to the tireless efforts of my dedicated personal loan officer Laura Brown and her Team. Throughout the process, I felt completely supported and heard, with all my concerns addressed promptly and professionally. I work for HUD and my FHA loan required a few more steps than normal. I was worried about delays in processing and being able to me... read more

Business response:

I'm incredibly grateful for your kind words and the time you took to share your experience, Natasha. It's truly heartening to hear how well our team served you and knowing you felt supported throughout the entire process is the ultimate success for us. At BankSouth Mortgage, we strive to make things as seamless as possible, even when faced with tight deadlines or unexpected emergencies. Your recommendation is the highest compliment and I'm overjoyed to hear that you were satisfied with our service. Going forward, we'll cont... read more

Natasha Floyd

a year ago

My name is Natasha and I am a new Bank South mortgagor. I am thrilled to share my exceptional experience with Bank South Mortgage! From start to finish, my loan was closed in an impressive under 30 days, thanks to the tireless efforts of my dedicated personal loan officer Laura Brown and her Team. Throughout the process, I felt completely supported and heard, with all my concerns addressed promptly and professionally. I work for HUD and my FHA loan required a few more steps than normal. I was worried about delays in processi... read more

Victoria Whiteside

a year ago

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Business response:

I'm so glad to hear you had a positive experience with us at BankSouth Mortgage. Your feedback is highly appreciated and it was a pleasure to assist you. If you have any further needs or questions, don't hesitate to reach out.

Lisa Robinson-Nieves

a year ago

Banksouth Mortgage The Brown Team is an awesome team. They follow up and is superb with transparency and effective communication. I would recommend them to anyone purchasing a home.

Business response:

I'm truly delighted to hear your positive feedback, Lisa. It's great to know that you valued our transparency and effective communication at BankSouth Mortgage. Helping clients like you make their home buying journey a smooth and pleasant experience is what motivates us every day. Thank you for your recommendation, it means the world to us. We hope to assist you again in the future!

Althea Corbett-Akinkunmi

a year ago

My experience was very positive. The communication was perfect and I felt that they had all my best interests at heart. I usually get stress out in situations like this but not this time!!! Thank you for everything!!!

Business response:

I'm absolutely thrilled to hear about your positive experience! Ensuring clear communication and looking after the best interests of my clients is always my top priority. I'm glad to know that your experience with BankSouth Mortgage was stress-free. Thank you for your kind words and 5-star review. It was a pleasure to assist you!

Aaron Ball

a year ago

Smooth transactions between each phase

Business response:

I'm delighted to hear you had a smooth experience, Aaron! Here at BankSouth Mortgage, we strive to ensure that each phase of our process is as seamless as possible. Your high rating is genuinely appreciated. Thank you for choosing us for your mortgage needs. If you have any other requirements in the future, don't hesitate to reach out.

Marquis Ahmad James

a year ago

As far as being a first time home buyer I had a great experience with you guys. I heard the rumors of buying a home to be a bit stressful but you guys made it an easy transition for me...... thumbs up 👍

Business response:

I'm overjoyed to hear about your positive experience, Marquis! As a first-time home buyer, it can indeed be a bit overwhelming, but I'm thrilled that our team at BankSouth Mortgage was able to make the process easier for you. Your kind words and the 'thumbs up' mean the world to us. Rest assured, we're always here to assist you with any future mortgage needs. Thank you for your 5-star review!