The Smith-Rhoades Team - BankSouth Mortgage

Business response:

I am truly grateful for your kind words and excellent rating. It's always our goal to deliver a great experience to all our clients at BankSouth Mortgage. We're thrilled to hear that you found our communication, timely response, and interface easy to navigate. Your feedback affirms the hard work our team puts into every customer interaction. Thank you once again for choosing our services and for taking the time to leave this review. 

Business response:

I'm thrilled to hear that you had a great experience! Your kind words mean a lot. I'm glad that our online interface and mobile app made the process easier for you. It was our pleasure to assist you. Please feel free to reach out if you need help in the future. Thank you for choosing BankSouth Mortgage. 

Business response:

I'm so pleased to hear that you had a positive experience, Will! Your feedback means a lot to me and the rest of the BankSouth Mortgage team. We strive to provide the best service possible and your words of appreciation make it all worthwhile. Should you have any more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing BankSouth Mortgage! 

Business response:

I'm so delighted to hear that you had a great experience with us at BankSouth Mortgage! A 5-star review is always rewarding to see, and it ensures we're on the right path to providing excellent service. I'm here for any future needs you might have. Thank you for your fantastic feedback. 

Business response:

I'm so glad to hear that you were satisfied with the service. Your positive feedback with such a high rating means a lot. At BankSouth Mortgage, we always strive to be available for our customers and provide them with the best support possible. If you have any more questions in the future, don't hesitate to reach out. Thank you for choosing us for your mortgage needs! 

Business response:

I am so delighted to hear that you had a positive experience with our team at BankSouth Mortgage. Your satisfaction is our top priority, and it's fantastic to know that we were able to facilitate a smooth mortgage process for you. Enjoy settling into your new home, Alyssa! And a big thank you for the fabulous rating and review, they truly mean a lot to us. 

Business response:

I'm truly glad to hear that you were satisfied with the service provided. Your feedback is very valuable and it motivates me to keep delivering top-notch experiences for all my clients. I'm thrilled you had a great experience with BankSouth Mortgage. I'm always here if you have any other mortgage needs in the future. Thank you for your kind review and your rating of 5 stars! 

Business response:

Thank you for your feedback, Jammar. I am glad to hear that you had an overall satisfactory experience with us at BankSouth Mortgage. I understand the importance of consistent communication, and I apologize if you felt that there was a lack of it. Please know that our team is always here to communicate and address any questions or concerns you may have. We’ll make sure to improve this aspect of our service. Looking forward to serving you better in the future.