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The Smith-Rhoades Team - BankSouth Mortgage

4.8

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

The Smith-Rhoades Team, led by Nic Smith and Rebecca Rhoades, specializes in conventional, FHA, and VA loans, and have extensive expertise in assisting first-time homebuyers and clients purchasing new construction. The team is dedicated to building lasting relationships with clients, viewing each interaction as an opportunity to serve as trusted advisors. Their commitment is to provide a smooth, personalized experience that not only meets but exceeds expectations, helping clients achieve their dream of homeownership.

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.8954 reviews

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Courteney O Manning

a year ago

Swift response and action

Business response:

I am so pleased to hear about your positive experience, Courteney! It's always the goal to provide swift and efficient service to all our clients at BankSouth Mortgage. The satisfaction truly means a lot and am so glad we were able to meet your expectations. Thank you for the 5-star rating and your kind words. If you need further assistance in the future, don't hesitate to get in touch.

Larcee Cutright

a year ago

Laura Brown and her team made sure my experience as a first time home buyer was amazing . The team kept me updated along the way, and gave very detailed answers to all of my questions. I am glad that I worked with the Brown Team.

Business response:

Thank you so much for your kind words. As a team, we strive to provide our clients with a seamless and informative experience, especially for first-time home buyers. We're thrilled to hear that you found our process to be amazing and enlightening. It was truly a pleasure working with you, your trust in us is greatly appreciated. We look forward to assisting you with any future mortgage needs.

Miama Abena Trotmon

a year ago

The Brown Team did great! I really appreciate their patience. They were on top of everything. They stayed in contact the entire time. I'd like to also thank William R. directly for his dedication and consistency. Thank you!

Business response:

I'm thrilled to hear that you had such a positive experience with the BrownTeam here at BankSouth Mortgage. We strive to keep our clients informed and comfortable throughout the entire process, so your feedback is very much appreciated. We thank you for choosing us for your mortgage needs and look forward to serving you in the future.

Ashley Nicole Pledger

a year ago

Laura Brown and team were great to work with. They were helpful and diligent throughout the entire process.

Business response:

Ashley, thank you so much for the glowing review! I'm thrilled to hear that you found our team helpful and diligent. At BankSouth Mortgage, we always strive to provide the best service to our clients throughout the entire process. It was a pleasure working with you, and I look forward to assisting you again in the future.

Gerald Bernard Martin

a year ago

The entire process went smooth. Communication was great throughout the entire process. Look forward to working with the team in the future.

Business response:

I'm thrilled to hear that you had a smooth experience. Your positive feedback affirms the hard work we put into communication and service at BankSouth Mortgage. Looking forward to serving your future needs. Thank you for the 5-star review!

Candice L. Dixon

a year ago

Laura Brown and team were attentive and supportive. Thanks for making my mortgage process seamless.

Business response:

It's fantastic to hear that you found the mortgage process seamless with us at BankSouth Mortgage. Our team always strives to provide attentive and supportive service, and I'm glad to know we hit the mark for you, Candice. Your feedback and rating are greatly appreciated. Thank you for taking the time to share your positive experience.

TORRANCE DAVIS II

a year ago

My experience was amazing

Business response:

We are thrilled to hear that you had an amazing experience! Your satisfaction is our top priority and we're genuinely pleased that we were able to meet your expectations. It was a pleasure serving you. Thank you for taking the time to review our services and giving a 5-star rating. We look forward to assisting you in the future with any further mortgage needs.

Billy Collins Jr.

a year ago

I had a great experience overal. Using the BankSouth app made following the process super easy. The only thing I wish I knew early on without asking was about locking my interest rate. I didn't know about this eligibility until I reached out and asked 2 months before closing.

Business response:

I'm glad to hear you had a great experience overall, Billy, and found our ReadyLoan app helpful. We strive to make the process as straightforward as possible. My apologies for any confusion regarding the interest rate locking feature. Your feedback is valuable, and we will certainly take steps to make such information more visible to our clients in the future. Thank you for taking the time to review us. If there's anything else you need in the future or any other questions you have, don't hesitate to reach out.

Kashaad LaDouglas Williams-Stubbs

a year ago

This was our first time buying a home and the overall experience was awesome. Very informative and helpful, I would definitely recommend to anyone.

Business response:

I'm incredibly grateful for your kind words! I'm thrilled to hear that your first home buying experience with BankSouth Mortgage was a positive one. It was our pleasure to assist you throughout this process, providing the information and support you needed. Your recommendation means a lot to us. Looking forward to helping more clients like you in the future. Best wishes on your new home!