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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Won’t be ripped off again by this brand name attached to this motels name. Continental breakfast was a joke, then your suppose to sit under a dark covered out door patio to eat, maybe for a 39.99 per night cheap freeway motel, “not” a 200.00 plus “motel”. Water trickled out of shower head, it took 10 minutes to rinse the soap off me. Super small bathroom. Bed had minimal covering, I was ok, however had my wife accompanied me she would would had to request additional blankets. Ridiculous.
Business response:
Thank you for sharing this honest review and feedback about our bed and comments about our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Expectations were sadly not met! Bathroom was dirty, a few front window shutters were broken, a meager breakfast and the outside eating area was poor. The orange juice available was spoiled! VASTLY overpriced and not worth what we paid Location and staff's helpfulness.
Business response:
Hi, Robert. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Bad The room was outdated. It is way overpriced for what it is. No ac. The ceiling fan kept turning off. I asked the person up front if he could compensate any of that. He wouldn’t. It was stuffy at nite. I had a room by the stairs. I couldn’t sleep. I couldn’t only sleep cus it was too hot but Too much noise at the room located at the end on first floor. I will Never stay there again. Only that it right near the 17 mile drive. Not too far from aquarium and other attractions.
Poor There was a moldy smell upon entering the room. The sofa bed was horrible it squeezed every time my traveling companion moved. Her comment was she would have been better off if she had removed the mattress and slept on the floor. The surface of the shower floor was not very inviting. The pillows were not the best. The first turn off was when I asked if the office could divide the room charge on to two separate credit cards. I was told they didn’t and couldn’t do that. We paid $329 for that and it was a big disappointmen... read more
Very Poor Carpets were very dirty. Wouldnt use the shower. Staff was courteous.
Business response:
Hi, Kathleen. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
Lacking key amenities, but good location. It was very dated. The walls were paper thin. We could hear our neighbors very easily. The toilet base was loose and the shower had low water pressure. It was in a good location. The staff was friendly.
Business response:
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and comments about our location. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Disappointing The bathroom was barely big enough to accommodate a single person. Overall the room was in need on maintenance, i.e. loose fixtures, wet carpet in front of refrigerator. Mattress sagged in the middle. Location
Business response:
Thank you for your review and comments regarding our location and your insights regarding our room. Please do consider us again on your next visit to the area.
Fair for the price and location. Other than carpet the room was pretty clean Carpets were dirty. My daughter's feet got dirty from walking on the carpet after her bath. Location was beautiful
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we ... read more
Good location, staff is friendly, beds weren’t comfortable and the carpet made the room smell Uncomfortable bed and odor from carpet Friendly staff
Business response:
We appreciate the comments, especially with regards to your opinion of our staff and comments about our bed. We hope you'll return to see how we continue to improve our service and hospitality.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,478 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.