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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
poor quality, overpriced, rude staff everything nothing
Business response:
Hello Angelia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for... read more
cleanliness. They offered a breakfast however the coffee machine didn’t work and waffle maker was not cleaned from the previous day. Not a good value location
Business response:
Hello Steve, Thank you for sharing your experience. We truly appreciate the insight regarding our location and breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.
it was a good location but we will not stay there again I didn’t like the beds, they were old and came off the four pieces of wood they put together themselves. just buy a box spring I liked the location.
Business response:
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our location. We hope you will return so that we can provide you an even superior experience.
Disappointing Too many things... the hotel is presentable from the exterior. The shower head and sink has leaks from fixtures.The bathtub creaked and made noise as I showered like it was not supported although, I do weigh 250. Corrosion around the tub drain, old. The carpet had not been cleaned in a while, visible dark stains. The worst part of my stay... the matresses are not hotel grade and did not fit on the platform so they used 2x4s at the head and foot to hold the bed making them sag in the middle. I slept okay the fir... read more
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.,
Fair Average Breakfast From this location, Travel is easy to visit all the places
Business response:
Hello Raj.A,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior e... read more
Fair unfriendly staff, sloppy housekeeping location, newly updated room
Business response:
Hello Anja, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and housekeeping. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Disappointing
Poor There was wet rot in the bath wall corner, the showerhead was rusted, there was no caulking around the tub and it was rusty. the tub was very slippery. The in room coffee selection was abysmal. Price point was ok. The room size was fine, bed comfort ok.
Business response:
Hi, Annette. Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
See above Check clerk was yakking on phone, personal I think and had me wait 5 plus minutes. Bed pillows were flat and gave me a neck ache. Room was on second floor but asked for a ground floor. Apparently only queen bed were on the second floor. Location to where I needed to be Saturday.
Business response:
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and comments about our location. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,517 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is closed now. It will open at 7:30 a.m.