This profile has been claimed by the business owner or representative.
The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Next time we would call direct. We paid $200 for s room we could of gotten for $99 if we had not gone thru booking.com. Location was nice.
Business response:
Hi Michael, Thank you for taking the time to leave us your feedback, we really appreciate it. We are pleased that you had a good stay, and that our location here in Pacific Grove suited you so well. We are sorry that you were unable to avail of the wonderful rates that we often offer on this occasion, but we hope that you will return to stay with us again when you return here. We would love to host you again. Best Regards, Ray, Customer Care Team
The rating listed, by too many guests, sunmed it up. A return visito thi hotel is very unlikely! THE COUNTERPERSON DONOT EXPLAIN THE ADDITIONAL CHARGES THAT I WOULD INCUR UPON CHECKOUT, WHICH DIDNOT SHOW UP MY ACCOUNT UNTIL LATER THAT EVENING. THIS IS A VERY POOR BUSINESS PRACTICE! It was okay.
Business response:
Thank you for providing your feedback on your recent stay at our hotel; we are much appreciative. Whilst we are pleased that you enjoyed a reasonable stay here, we are sorry that there was an issue with the charges on your bill at the end of your stay, but we trust that you now understand these charges, and that this will not impact upon your decision to stay with us again. We would welcome an opportunity to provide you with a perfect stay in the future. Best Regards, Ray, Customer Care Team
Horrible Experience We arrived late so our key was taped to the front office door which we appreciated. However, when we arrived there was sand ALL over our bed sheets under the comforter - safe to say sheets were not changed prior to us getting here. Our room also had the two most teeny tiny pillows on the bed. I had to mush my entire pillow into a 8” x 8” little ball to get ANY support for my head. The mattress was a complete joke - paper thin with an egg crate on top. Shower had broken pieces falling off and mold everywhe... read more
Business response:
Hi Siobhan, We are sorry to read your review of our hotel. While it is somewhat discouraging, feedback such as yours helps us to improve upon our service. We will take all of your observations into consideration, and attempt to make several improvements for the enjoyment of our future guests. We hope that you might enjoy a better stay with us in the future. Best Regards, Ray, Customer Care Team
Poor For the amount of money you pay for night per room you can at least have some eggs for breakfast. No enough parking spaces if you arrive late you have to find parking on the streets.
Very Poor
Aweful in comparison the next night for a little more money we stayed at a the newly renovated holid Room was tired and poorly decorated Sheets were old and synthetic no cotton Pillow was hard Carpet was outdated Towels had very little cotton would not absorb water when used to dry off after shower No indoor tables to eat breakfast at they only had tables outside where it was cold. The only other option was to carry the food back to room to eat in room No elevator and stairs were narrow and difficult to use to get to second ... read more
Poor Charged room immediately and no cancellation allowed regardless of on-line reservation cancellation allowed for 2 weeks. Called and got rudely told it is Booking.com issue. They took no responsibility for either having payment terms updated on site or solving the problem. Disappointing criminal behavior.
It gave us a place to clean up and lay our heads at night, not anxious to return. The door to the room would not shut without shoving. The carpets were dirty. There were soggy cheerios in the chair seat. The bathroom window had been left open for ventilation, which was fine but the screen was not attached at the bottom which let a lot of insects in. The towels were stained. The tub had a large chip and rust stain in the bottom and the wall next to the tub was in need of repair. Although a sign was posted to to conserve water... read more
Business response:
It sounds as if we failed to provide you with the type of stay that our guests have come to expect from us and we apologize sincerely. We will discuss your comments with our entire team, and formulate a plan to improve several of our procedures so that future guests can enjoy better experiences with us. Thank you for your constructive feedback. Best Regards, Ray, Customer Care Team
It provided the basics. Not enough parking. We had to park a few blocks away one night. Very close to where we needed to be.
Business response:
Thanks for taking the time to leave your review, we really appreciate it. We are happy to have provided you with a great base from which to explore Pacific Grove, and we hope that you had a great time in town. We would love if the parking situation throughout the area was easier for visitors, but we are happy that you ultimately found suitable parking for your vehicle. We hope that the positive aspects of your stay will encourage you to stay with us again when you are next in the area. Best Regards, Ray, Customer Care Team
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,478 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.