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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Fair for the price and location. Other than carpet the room was pretty clean Carpets were dirty. My daughter's feet got dirty from walking on the carpet after her bath. Location was beautiful
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we ... read more
Good location, staff is friendly, beds weren’t comfortable and the carpet made the room smell Uncomfortable bed and odor from carpet Friendly staff
Business response:
We appreciate the comments, especially with regards to your opinion of our staff and comments about our bed. We hope you'll return to see how we continue to improve our service and hospitality.
Location, location, location Poor.
Business response:
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Please do consider us again on your next visit to the area.
poor distracted from experience firm matress Bathroom fixtures difficult to operate, Couldn't get a hold of staff.
Business response:
Hi, Keith. Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide y... read more
Hardly a value Old and rustic (funky) Sparse furnishings, skimpy bedding, no water glasses, no Kleenex. Poor coffee service in the room. Cold tile in bathroom with no heater. Poor water pressure in the shower. Cold at night; had to ask at the desk for an extra blanket. Office seemed confused and hesitant to give one, that there must be one in the closet, not so. I had no maid service after I checked in for 3 days; they wait until you check out. The Direct TV service was cumbersome and slow with a remote that didn’t match the... read more
Business response:
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
We come to pacific grove maybe twice a month. and always ck out different hotels. the ceiling had paint over some damage, outdated. Very loud children ubove us running back and forth for acouple of hrs. the tiles in shower were different than the sink, like they didn't care if they matched or not. Pillows were flat, I liked the way the sheets smelled.
Business response:
Hi, Kim. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Fair location very convenient, room very small & bedding/linen needs improvment to reach comfortable level.
Business response:
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our location and your comments about our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Was okay nothing memorable or fantastic Old needs upgrades bathroom sink leaks was construction on solar panels staged in the parking lot
Business response:
Thank you for your review. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements to our housekeeping and and the working order of amenities that we make. I am sorry that our property was not prepared for you according to the standards of our housekeeping staff. Your comments will be communicated to all staff members. Thank you for taking the time to share your experience and to bring this matter to our attention.
Disappointing
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,517 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is closed now. It will open at 7:30 a.m.