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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
next visit to this beautiful city I will probably stay elsewhere. beds were hard to get comfortable in. I had to leave early work mandate and didn't stay a full extra day but was still charged. clean and they were next to a grass area that we got see deer laying in the sun
Business response:
Hello Guest, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.
geht für eine Nacht, der Ort selbst hat viel Flair Ausstattung eher mäßig, auch das „interkontinentale Frühstück „ nicht besonders. Schöne Lage
Business response:
Hello Marion, Thank you for your valuable opinion regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Bad
Poor
Guests/Party were very loud and drunk/unruly kept us up all night multiple guests had to yell at the patrons and Way overpriced for the amenities, rooms are not kept up, and run down Location
Business response:
Hello kelly, Thank you for sharing this experience with us. We truly value you feedback with regards to our location. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
Won’t come back again Everything. Thin wall Bad attitude receptionist Nothing At all
Business response:
Hello Minqi, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
It is just a place to sleep. no fun here the property and rooms were old and outdated. Sunday morning at 7:30 the office wasn’t open for coffee and so called breakfast included so we finally left and didn’t get to check out! location
Very Poor El AC Nada
Business response:
Hello Narciso C, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.
Do not stay here. Customer Service. Empathy The female owner at the desk is beyond rude. If you don’t want to offer 24/7 assistance to your guests than consider posting more signs and possibly not living in your motel. The rates are a ripe off also. Paid over $600 for 2 nights when that is the usual price for 4 nights! The room is not handicap accessible due to the fact that the door is difficult to open and close, takes much force. I’d suggest having having the posey of suspect looking men that come out of the motel to sand... read more
Business response:
Hello Regina, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,613 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.