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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
It gave us a place to clean up and lay our heads at night, not anxious to return. The door to the room would not shut without shoving. The carpets were dirty. There were soggy cheerios in the chair seat. The bathroom window had been left open for ventilation, which was fine but the screen was not attached at the bottom which let a lot of insects in. The towels were stained. The tub had a large chip and rust stain in the bottom and the wall next to the tub was in need of repair. Although a sign was posted to to conserve water... read more
Business response:
It sounds as if we failed to provide you with the type of stay that our guests have come to expect from us and we apologize sincerely. We will discuss your comments with our entire team, and formulate a plan to improve several of our procedures so that future guests can enjoy better experiences with us. Thank you for your constructive feedback. Best Regards, Ray, Customer Care Team
It provided the basics. Not enough parking. We had to park a few blocks away one night. Very close to where we needed to be.
Business response:
Thanks for taking the time to leave your review, we really appreciate it. We are happy to have provided you with a great base from which to explore Pacific Grove, and we hope that you had a great time in town. We would love if the parking situation throughout the area was easier for visitors, but we are happy that you ultimately found suitable parking for your vehicle. We hope that the positive aspects of your stay will encourage you to stay with us again when you are next in the area. Best Regards, Ray, Customer Care Team
Disappointing
Disappointing
Poor continental breakfast was awfiul
Business response:
We were pleased to host you at our hotel recently, thank you for choosing to stay with us. We are disappointed to hear that you were so unhappy with the breakfast that we offer, and to know that this spoiled your impression of our hotel to such an extent. We offer our guests a complimentary continental breakfast, and our offering in this regard is similar to other comparable hotels in the area and throughout the U.S. We are sorry that it did not meet your expectations, but we do appreciate your feedback. Best Regards, Ray, C... read more
Fair 房间隔音不太好 位置很好，在景区里。环境也不错很幽静。
The place was a dump, mold in the bathroom, terrible mattresses, thin walls, rude staff The owners were very rude and unhelpful with parking. There were no parking spaces on the premise when we came home from dinner. I called the manager and he told me to park on the street. I tried to explain that there was no parking on the street for 2 blocks. His wife then got on the phone and yelled at me. Seriously. I was so upset about how rude I was treated and that there was no safe place to park my car that we left. The room was du... read more
Business response:
We apologize for all the inconvenience that may have caused you. We'll make sure the front desk agent who was working that shift will be properly trained again and will be monitored.
Fair Super noisy, way overpriced Good enough
Business response:
Hi Christopher, Thank you for choosing our hotel for your accommodation needs here. We are pleased that your basic requirements were met, although we are sorry to know that some aspects of your stay disappointed you somewhat. We hope that you rested well, however, and that the positive aspects of your stay will entice you to stay with us again when you are next in town. Thank you for taking the time to leave us your feedback, we really appreciate it. Best Regards, Ray, Customer Care Team
“不满意” 房间气味大，卫生条件，微波炉问题，安排房间在楼梯角落
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,517 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is closed now. It will open at 7:30 a.m.