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Theo's Italian
- Pizza
- Plainfield, IN
About this business
Location details
2498 Perry Crossing Way, Suite 105, Plainfield, IN, 46168, United States
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Disappointed in the pizza. The pasta was good. Not sure we will go back.
Business response:
Thanks for the feedback, FrancineC. We're glad to hear that you enjoyed our pasta, but we're sorry that our pizza didn't meet your expectations. At Theo's Italian, we always strive to deliver the best food and service, and it's clear we missed the mark this time. We're always here to serve you and we'll take your comments into consideration. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
Our server Eli was friendly and attentive. Food and drinks came out quickly. Everything tasted very good. Only minor negative was that my husband’s pinsa had too much sauce and not much cheese, but that’s a matter of taste. Overall, a lovely experience. We will be back.
Business response:
Thanks for the review, IndyNative! We're delighted to hear that you had a lovely experience at Theo's Italian and enjoyed our food and drinks. We're always working to accommodate our guests' preferences and tastes, so we appreciate your feedback about your husband's pizzas. We hope to welcome you back soon!
If you're looking for an upscale pizzeria, then this is the place for you.
Business response:
Hello dacopper, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our pizzas and found our upscale dining experience satisfying. We noticed that you rated our value slightly lower and we appreciate your feedback. We strive to provide the best value for our guests and will certainly take your comments into consideration. We look forward to serving you again soon at Theo's Italian. Best Regards, The Management Team
I enjoy Theos, there are a couple things they need to improve. They need to have a bread or complimentary snack. They need to have faster response times to guest requests. Their pasta is a little watery, so that needs to be addressed. Other than that, I highly recommend this location.
Business response:
Thanks for the feedback, JoshuaB! We're glad to hear that you enjoy Theo's Italian and that you highly recommend us. We're sorry to hear that our bread and complimentary snack weren't up to par and that our pasta was a bit watery. Your comments are important to us and will be addressed. We appreciate your support and look forward to serving you again soon. Best regards, The Management Team
Small menu with not many choices other than pinsa. Food was all very bland not authentic Italian at all. Meatball appetizer was so sad 5 baby Meatballs ith sauce with whole garlic cloves and no bread with it. Certainly would never go back.
Business response:
Thanks for visiting us, malinda. We're sorry to hear that your experience at Theo's Italian didn't meet your expectations. We take pride in our authentic Italian cuisine and it's disappointing to hear that you found our food to be bland. We also apologize if the meatball appetizer didn't meet your expectations. We appreciate your feedback and will use it to improve our menu and service. We hope you'll consider giving us another chance in the future. The Management Team
Was good, not great. Great salad, pretty good pasta. Service great yo start then trailed off.
Business response:
Hello, Thank you for taking the time to share your thoughts about your experience at Theo's Italian. We're glad to hear that you enjoyed our salads and pastas, but we're sorry to hear that our service didn't quite meet your expectations. We always aim to provide a great experience, and we're sorry if we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our service. We hope to have the opportunity to serve you again soon. Best regards, The Manag... read more
Food was ok. Would like to see more traditional Italian offerings. Breadsticks usually come with the meal, not have to pay additional. Background music was too contemporary for an Italian restaurant - did not enjoy it and was a bit distracting.
Business response:
Hey JeffreyR, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our breadsticks and service. We understand that our contemporary music might have been a bit much for your taste. We strive to create a unique atmosphere for our guests and your feedback will help us in this effort. We appreciate your review and hope to welcome you back to Theo's Italian soon. Best regards, Theo's Italian Management Team
Overall was just satisfied with service. Was sat down right away (with our reservation) and waited about 5-10 minutes before someone had acknowledged we were just sat and finally was served. When receiving our service though server was quick with taking our orders. Did find our overall food to be good though.
Business response:
Hello Keegan, Thank you for taking the time to share your experience at Theo's Italian. We're glad to hear that you were quickly seated and served, but we're sorry to hear that our service did not meet your expectations. We strive to provide prompt and attentive service to all our guests, and we apologize for falling short this time. We appreciate your feedback and will certainly address this with our team. We hope to have the opportunity to serve you again and provide a more positive dining experience. Best Regards, Theo's ... read more
We made a reservation to celebrate my son’s birthday. We had to wait over 30 minutes past the reserved time as they didn’t have a table reserved for us. My husband and son’s food was not edible. It was removed from our bill. The waitress had to be asked several times for drink refills. Was disappointed that even though I noted a birthday was the reason for the dinner he was never acknowledged. We will not be going back.
Business response:
Hi ScottM, We're truly sorry for the disappointing experience you and your family had at Theo's Italian. We understand the importance of making special occasions memorable, and we regret the oversight with your reservation. We also apologize for the quality of food and service you received. Your feedback is invaluable, and we will use it to improve our service. We hope you will reconsider and give us another chance to provide the dining experience you deserve. Best, The Management Team
Frequently asked questions about Theo's Italian
How is Theo's Italian rated?
Theo's Italian has a 4.3 star rating with 524 reviews.
When is Theo's Italian open?
Theo's Italian is permanently closed.