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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the most INCOMPETENT organization EVER. I am getting billed for EAP covered visits that I did not even complete because they are so INCOMPETENT, UNORGANIZED, UNPROFESSIONAL. Long hold times for ZERO HELP.
Business response:
Hi Cerissa, we are so sorry to hear about these billing issues! Thriveworks was created by clinicians who saw a need for more accessible, affordable mental health care. We truly care about our clients and work to provide a positive experience from start to finish. We're currently working on improvements across the board, including within the support team as well as the systems we have in place, in order to better achieve that. We would like to hear more about your experience and see how we can assist. Would you consider reac... read more
Never again will I use thriveworks no matter how depressed I get I rather deal with it on my on the company is a bunch of liars…never filed with my insurance company and they want me to pay out of pocket when my insurance should pay 💰 I’m livid…never again!!!
Business response:
Hi Meagan, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, but with what you've described, it’s clear that we really fell short. We'd like to hear more about what happened and assist in making this right. Would you consider reaching out to us via private message? We hope to follow up with you soon.
After attempting to secure an initial appointment for over two months, I was FINALLY able to get someone to answer the phone and find an appointment for my son who has severe ADHD; Autism and Anxiety. As we were in the process of booking the appointment I was told there was a $39/month “membership fee” in addition to any cash pay or insurance payments made. How in the world is a therapy practice going to require you to be a member in order to pay for services?!?! This is what hat is truly wrong with the mental health service... read more
Business response:
Hi Marie, We are sorry to read your review. Thriveworks was created by clinicians who saw a need for more accessible, affordable mental health care. We truly care about our clients and work to provide a positive experience from start to finish. That’s why we offer same- or next-day sessions, evening and weekend appointments, in-person or video visits, and high-touch customer support. Our membership fee covers premium benefits that insurance doesn't cover; access to our app Therapy Buddy, community discussion, and more. You c... read more
It starts from their “support team” who are clearly very out of touch with the schedules of the therapists. I left work an hour early to meet with a therapist for an intake appointment, all to be told that she had no availability to coordinate with my availability. Yet they charge you for a membership for these types of reasons? I have read nothing but horrible unsettling reviews about this company. It’s clearly all about money, I’ve never heard of a therapist or counseling services who charges you for a membership. I have ... read more
Business response:
Hi Margot! We’re sorry to see your review. Thriveworks was created by clinicians who saw a need for more accessible, affordable mental health care. Our top priority is providing a positive experience for our clients from start to finish, but its clear in your case we fell short. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s experience and work to make any necessary improvements. If there’s anything we can assist you with, please don’t hesitate... read more
I'm starting to think this is a scam company.
Business response:
Hi John, we're so sorry to read your review. We'd like to learn more about what happened and see what we can do to make you situation better. Would you be willing to send us a private message or an email to success@thriveworks.com so we can assist? We hope to follow up with you soon!
Same as everyone else. Scam company.
Business response:
Hi Gunnar, we're so sorry to read your review. We'd like to learn more about what happened and see what we can do to make you situation better. Would you be willing to reach out to us at success@thriveworks.com?
I have joint custody of my daughter with her father, it’s a long ugly story- but this company despite having a court order to disclose ALL of our child’s records and communication ect…they still refuse to communicate or disclose anything to me regarding our child. I’ve tried to go through 4 different people, only 1 person acted like they wanted to help, I filled out forms, sent court orders showing a judge saying that the therapist is supposed to communicate and send me the information, I’ve sent proof of everything and stil... read more
Business response:
Hi Amanda, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us via private message or at success@thriveworks.com so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
EDIT #2: I'm bumping my reviews around the internet from 1 to 3 stars because, after a conversation with the manager of the rep I spoke with on the phone, I got a full apology and a full refund - including for the 2months where I was actually using their services. I can't promise that everyone who has had a problem with Thriveworks will get the kind of resolution I did. But, at a minimum, when I went to war with them they quickly apologized and gave me more than I was even asking for. So I have to give them props for that... read more
Business response:
Hi AJ, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described sounds really frustrating. It’s clear that we really fell short. Would you be willing to send us a private message so we can assist? We hope to follow up with you soon!
DO NOT USE THRIVEWORKS!!!! When I signed up with Thriveworks, I signed a contract clearly stating any all fees. After 4 months, I was told I owe $400 in undisclosed fees. I called my insurance company and the assured me that I only owe a copay. After a month of going back and forth with Thriveworks via email (because nobody actually answers the phone, and if they do there is never a manager available), I received an email saying my balance had been resolved and my account had been closed. 5 months later they tried to charge... read more
Business response:
Hi Katie, we are so sorry to read this. We know that payments are an important topic and we don't want anyone to have surprise charges ever. Would you be willing to reach out to success@thriveworks.com? We'd like to hear more about what happened and assist in resolving this!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.