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Tigard Animal Hospital
- Tigard, OR
About this business
Location details
15294 SW Royalty Parkway, Tigard, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
My bf and I just got a new kitty from a friend of ours few weeks ago. He's adorable, cute, cuddly, has a hipster mustache and beard. He goes by the name of Gizmo. Even tho he's super cute, we don't want him to produce tons of hipster baby kittehs. Like always, I turned to Yelp for a guidance on finding the right vet. Tigard Animal Hospital is not that far away from where we live. It's about 20 minutes bus ride from SW Barbur area. I made a Saturday appointment for Gizmo to get neutered. The receptionist told me that we need... read more
Tigard Animal Hospital is a great establishment. We first visited to get our cat spayed because their website was hosting a good deal. They treated our cat and us with respect and kindness. We have also recommend Tigard Animal Hospital to friends and relatives. We would definitely recommend and make Tigard Animal Hospital our main veterinary.
my boyfriend adopted a stray kitten and we needed to get her spayed. Tigard Hospital staff were very friendly and full of information. They offer a coupon for neuter/spaying (go to their web page) made the price very reasonable. I would recommend this hospital and i definitely will come back for Kitty's shots. (also discounted on certain Saturdays.)
One of the few places in town that participates in the much-needed Oregon Spay/Neuter Fund coupon. I took a stray in to be neutered (they were able to schedule me for a next-day appointment!) and they were willing to provide any extra services I wanted at a very reasonable rate. Unfortunately the kitty was FIV+ and did not make it through surgery as the disease was so advanced. They were so pleased with me for trying to do the right thing and so dismayed at the way things turned out that they did not charge me a dime. I coul... read more
Today I wasted an hour going to an appointment to get my dog a rabies shot. After driving 30 minutes to the clinic they told me my dog had to have an exam first and that I could come back tomorrow. They never contacted me about this new requirement (the last shot at this clinic was without an exam). In fact they have been sending me appointment reminders for days.
Response to their comment: Again, dishonesty abounds. They have not "made multiple attempts to resolve this issue". Don't trust these people. Avoid This Clinic - Negligence, Poor Communication, and Broken Promises Our experience with this clinic was a nightmare. At our first visit, the vet hastily prescribed SSRIs for our dog without a thorough assessment, providing inadequate counseling. The entry dosage was too high based on veterinary guidelines, which we didn't realize until it was too late. After five days on the med... read more
Business response:
Thank you for reaching out. Providing the highest level of care is our primary concern at Tigard Animal Hospital. I am very sorry to hear that you are not satisfied with some aspects of that care. Please note that we have made multiple attempts to resolve your concerns in the past. Should you wish to continue to work towards a resolution, please reach out to the member of our team that has been working with you on this. Thank you.
Truly terrible customer service. I have taken my dogs there for the last couple years and the service has become progressively worse. Constant changeover with staff and doctors have led to grossly incompetent people serving your pet. I called to see if I could get my dog in Due to an injury and let them know that she could not walk and was told that she could not be seen for three weeks. The Doctor Who was at the clinic that day said that she could not fit any patients in at all. They then would have another doctor coming th... read more
Business response:
Thank you for your review. Unfortunately, in order to properly treat emergencies, we are only able to take so many each day. The day you are speaking of, we were beyond capacity and could not take any more emergencies than we already had in the hospital. I am sorry that we had to refer you to an immediate care facility, but that was the best option to have your pet cared for at that time.
If I could give lower than one start I would. I know pet care is difficult to find these days, but do your best to NOT select this place. They have been so short staffed I have had to see a contract doctor, whom did not complete appropriate charting, effecting the prompt medication of my dog. My male German shepherd was neutered at this facility and 5 days post op had to be taken in for emergency sugery as a result of post operative vascular bleeding from an inept surgeon. When doctor Tello was there, they were good, he left... read more
Business response:
We sincerely regret any frustration you may have experienced. Upon review of your case, we have not found fault with our DVM and encourage you to contact our management team to further discuss this matter.
These people need staff. They need to be honest with their people and the public. I hope to see change. I hope they are honest with their new hires on what has gone on inside the clinic. The old staff in 2021 (until beginning of 2023) was so great but something happened. They did covid protocols so well, maybe reopening to the public wasn't the best idea; I don't think they were ready.
Business response:
We appreciate your feedback, Melissa. We apologize for any negative experiences you may have had at Tigard Animal Hospital. We value transparency and are continuously working to improve our staff and services. Thank you for bringing your concerns to our attention.
Frequently asked questions about Tigard Animal Hospital
How is Tigard Animal Hospital rated?
Tigard Animal Hospital has a 4.1 star rating with 1,063 reviews.
When is Tigard Animal Hospital open?
Tigard Animal Hospital is closed now. It will open at 7:30 a.m.