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Tigard Animal Hospital
- Tigard, OR
About this business
Location details
15294 SW Royalty Parkway, Tigard, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
We recently had to put our cat down, as she became ill quite quickly and went rapidly down hill. Dr. Barkley is the only veterinarian that we trust, as she has cared for our pets since we moved to Oregon almost 3 years ago. The one star is simply because her quality of care, kindness, and compassion are the SINGLE reason we cake to this clinic. Upon entering the clinic is dated. Which is not a big deal. But the actual patient rooms are dirty. There is no attention to comfort for the pet or client with a clean and comfortab... read more
Business response:
Our team strives for excellent customer service and compassionate care, which is why we take these remarks so seriously. We can assure you that Dr. Barkley and her team offered compassionate service and followed client's wishes for end of life care as filled out on authorization form as well as directed client to a company who could perform the specialty service they desired.
Really poor service that hardly equates to the money they make you spend here. The staff here operates solely for finances and it shows. Too bad.
Not impressed. After a few visits here my husband and I decided to go elsewhere. One of our visits was for a routine yearly wellness exam. I sat in the room for 3.5 hours!!!!!!!!!!! Someone would occasionally come in.. but come on!! Just ridiculous. Their prices are extremely high as well. We now go to Lake Oswego, but it's 100% worth the extra distance.
Business response:
3.5 hours is an exceptionally long time! That is certainly not normal. I would love to research what went wrong during your visit,so that we may better serve our clients. Thank you for making us aware of your experience and I truly apologize for your wait time. If you could contact me directly, I can look into this for answers. Thank you!
They misdiagnosed my cat's condition, said her teeth needed to be cleaned instead, and she died within a few days. I'll never go back for even basic care for my other cat.
Business response:
We are so sorry to hear that you had a bad experience. It sounds like your kitty had grave issues. I'd be happy to look into this case with you if you can contact me with more information.
Cher, it does not matter much to me what you do, as I am no longer a client. BTW, another cat that was under your treatment is finally getting better under the care of another facility. Steroids are curing Sandi, and the doctor was amazed that you guys had not used them in her treatment, and I am also as she is getting better after a day and a half of treatment. Gone is the time I trust a vet for very long. Well, I found a much superior vet, Cat Care Professionals and I am much happier with the care my animals are getti... read more
Business response:
Mark, we apologize you were not satisfied after your last visit. We take this feedback seriously and can assure you we will work hard to continue to offer the best possibly veterinary care and client service.
Tigard Animal Hospital quoted me on a price to have my dog vaccinated and than called and told me I would also need an expensive exam just a few minutes before we were scheduled to have the appointment. It would have been nice had this been included in the initial price I was quoted rather than added when I was in the parking lot about to bring my dog inside. I'll be choosing a new vet that 1) Reads my pets file prior to contacting me about a needed vaccination 2) Doesn't use deceptive pricing practices to lure customers in ... read more
Business response:
Thank you for your feedback Brandon. When you called to schedule the appointment, the receptionist quoted a price and scheduled the vaccine as requested. You are correct that she did not dig deeper into your pet's history at that time. When the technician was preparing for the day's appointments, she noticed that it had been several years since your pet had been seen and we could not legally give that vaccination without an exam. She was able to contact you prior to your appointment to let you know what to expect, but unfort... read more
This office seems fine for basic vaccinations, but my experience for other services (trying to get a prescription for a medication my cat has had before, and boarding while I'm out of town) left me feeling like my pets were in inexperienced, uncommunicative, profit-centered hands. I have 2 cats, siblings, who do pretty poorly when separated-- so when I dropped them off for a week of boarding, I requested they be housed together, and checked the "call me before administering" box in regards to anxiety medication. When I cam... read more
Business response:
Thank you Shauna for taking the time to speak with our manager about your experience following your review. We appreciate your feedback and are constantly looking for ways to improve our service.
I have had a number of bad experiences there. As was mentioned, the vet's on staff come and go. Some are great. Overall, I get the feeling that the owner cares more about getting his staff to find ways to charge more money than take good care of your pet. I was especially upset when the vet suggested we do an x-ray to confirm the fact that my cat was dying. After putting her through the additional extreme discomfort (and charging me), she let me know my cat would probably not make it through the night. That was what I ... read more
Their motto should be "Profits over Compassion". Recently they added a sign to their exterior "New compassionate management". What a joke. Be prepared to either spend a lot more money when showing up for a routine exam or to be hassled to spend more. My cats needed some dental work. They wrote up some outrageous estimate. I passed, and left. Later I determined that the cats do need some dental work. I called back and asked about other options that were more affordable. They told me that we think about it and call me... read more
Business response:
Thank you for your feedback, Anthony. We're committed to providing the best in veterinary care and with state-of-the-art equipment and high quality services, which sometimes can be costly. However, we always try to accommodate our clients to the best of our ability. Unfortunately, based on the account name the review is posted under, we are unable to identify you as a client and therefore cannot reach out to address these concerns. Please feel free to give us a call if you have any questions or concerns.
Frequently asked questions about Tigard Animal Hospital
How is Tigard Animal Hospital rated?
Tigard Animal Hospital has a 4 star rating with 1,039 reviews.
When is Tigard Animal Hospital open?
Tigard Animal Hospital is closed now. It will open on Monday at 7:30 a.m.