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Tigard Animal Hospital
- Tigard, OR
About this business
Location details
15294 SW Royalty Parkway, Tigard, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
This office seems fine for basic vaccinations, but my experience for other services (trying to get a prescription for a medication my cat has had before, and boarding while I'm out of town) left me feeling like my pets were in inexperienced, uncommunicative, profit-centered hands. I have 2 cats, siblings, who do pretty poorly when separated-- so when I dropped them off for a week of boarding, I requested they be housed together, and checked the "call me before administering" box in regards to anxiety medication. When I cam... read more
Business response:
Thank you Shauna for taking the time to speak with our manager about your experience following your review. We appreciate your feedback and are constantly looking for ways to improve our service.
I have had a number of bad experiences there. As was mentioned, the vet's on staff come and go. Some are great. Overall, I get the feeling that the owner cares more about getting his staff to find ways to charge more money than take good care of your pet. I was especially upset when the vet suggested we do an x-ray to confirm the fact that my cat was dying. After putting her through the additional extreme discomfort (and charging me), she let me know my cat would probably not make it through the night. That was what I ... read more
Their motto should be "Profits over Compassion". Recently they added a sign to their exterior "New compassionate management". What a joke. Be prepared to either spend a lot more money when showing up for a routine exam or to be hassled to spend more. My cats needed some dental work. They wrote up some outrageous estimate. I passed, and left. Later I determined that the cats do need some dental work. I called back and asked about other options that were more affordable. They told me that we think about it and call me... read more
Business response:
Thank you for your feedback, Anthony. We're committed to providing the best in veterinary care and with state-of-the-art equipment and high quality services, which sometimes can be costly. However, we always try to accommodate our clients to the best of our ability. Unfortunately, based on the account name the review is posted under, we are unable to identify you as a client and therefore cannot reach out to address these concerns. Please feel free to give us a call if you have any questions or concerns.
Don't go here if you care about your animals and have any standards of a professional business. I should have read the reviews before I even starting going here and saved my time. The front desk receptionists are young and disorganized. The amount of mistakes I saw in the short time going here was appalling, and that's just what I caught. The worst part was when brought to the attention of management they did nothing to rectify. Mistakes happen, but poor management and lack of professionalism on how they are handled is jus... read more
Business response:
Willa, we take our client feedback very seriously and are sorry we didn't deliver an exceptional experience. Please know we aim to treat every client with the utmost respect and, should you choose to visit us in the future, will strive to exceed your expectations. We hope you and your pet are doing well.
We had an appointment to get our dogs teeth cleaned. My husband was brought back to the room and the technician wanted him to sign up for the annual Paw Plan. My husband said he would prefer just to have the cleaning done and pay for it. The technician was then very condescending. He told my husband if he wants to pay more for the year than go ahead. My husband decided he did not feel comfortable leaving our dog there for the cleaning with a technician that was unprofessional and argumentative (our dog is a very timid g... read more
They were incompetent at handling my dog. She is now terrified of the white coated vet. They botched a blood test, then wanted me to come in again to do it over at my expense. They try to sell you something extra at every visit.
Business response:
Mike, we are sorry to hear you feel this way. Clearly there was a miscommunication during your visit. We have done all we can do to make this right with you including apologizing and refunding services. We enjoyed caring for your pet and are disappointed that the experience was negative
Absolutely never go to Tigard Animal Hospital. Sub-standard care, excessive extra charges and no regards to my pets well-being. he non-existent customer service and disregard to my pets needs was unbelievable. I am so livid just writing this, I cannot imagine how they can stay in business.
I'm really disappointed with them! I've been taking my pets here for years because they were fairly well priced. They require a health care exam prior to any shots - they have now increased those exams to $54 and their shots are just as expensive as anywhere else. Poor taste to increase your long time customers.
Business response:
Christine, we are sorry you aren't satisfied with our prices. We remain competitive with our prices given the quality of care we are able to provide. If you have any other questions or concerns, please do not hesitate to give us a call.
If I could give 0 stars I would. Horrible service and 0 compassion when it was time to say goodbye to our dog. They charged us outrageous prices for drugs she didn't need, and generally made the whole situation way worse, if you can believe it. Every time I drive by I cringe and get angry all over again.
Frequently asked questions about Tigard Animal Hospital
How is Tigard Animal Hospital rated?
Tigard Animal Hospital has a 4.1 star rating with 1,064 reviews.
When is Tigard Animal Hospital open?
Tigard Animal Hospital is closed now. It will open at 7:30 a.m.