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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Recently had great service manager, but most have been awful. I had an oil change months ago and my splash shield fell off while driving on highway. The shield is scraped up, but useable. No offer to replace or replace even a “sorry”. Sloppy shop. Usually rude service managers.
Business response:
Thank you for your feedback. We apologize for the inconvenience you experienced with the splash shield and the lack of follow-up after your oil change. This is not the standard of service we aim to provide, and we understand your frustration. To resolve this matter and ensure a better experience in the future, please reach out to our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792. She will be happy to assist you further. We value your business and hope to make things right.
Incredibly disappointed with the service I received at Deerfield Beach Toyota during my recent visit. When I called to schedule my appointment, I never received any confirmation. I had to call the dealership myself the morning of the appointment to confirm. After dropping off my car at 8:45 AM, I never received a call letting me know it was ready. By the end of the day, I had to assume it would be done and went to pick it up before the dealership closed. To my disappointment, my car had not been vacuumed or washed. In all th... read more
Business response:
We sincerely apologize for the disappointing experience you had during your recent visit. The lack of communication and failure to meet the high standards of service you’ve come to expect from us is unacceptable, and we deeply regret the inconvenience this caused. We value your loyalty and take your concerns very seriously. To ensure this matter is fully addressed, we encourage you to contact our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792. She will be happy to discuss your e... read more
Very dishonest not helpful at all would not recommend this to any friends or family love the car, but the service is horrible. It possibly may. One of my worst experiences.
Business response:
We're very sorry to hear about your disappointing experience. Your feedback is important to us, and we strive to improve our service. Please reach out to our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792. Rocky is committed to addressing your concerns and ensuring that we make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in us.
Very busy. My new tires. Road service inly good their not nationwide. Pd cash didn't even mark my bill paid. 3 .25 hrs overall
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We aim to provide excellent service, and we will review your comments to ensure a better experience next time. If you have any further concerns, feel free to reach out to us. Thank you again for your business!
I went to the dealership today to have my car serviced. The employee was wearing AirPods and seemed in a bad mood. The service report stated that the interior of the car had been vacuumed, but the service was not performed. I'm sad because I bought my last cars from this store, but I can't believe that the next one will be.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your recent visit. This is not the level of service we strive to provide, especially to a valued customer like yourself who has been loyal to us over the years. We take your concerns very seriously, and we would like to make things right. Please contact our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792, so we can address the issues and ensure that your future visits re... read more
After being assured that my brake lights work, I was told by the car following me that when I pulled out of your parking lot, they still DONT work. Very frustrating! If the car is parked and you apply the brake pedal the lights work, but when driving they come on until the car comes to a complete stop…not while I’m slowing down to stop…the car behind me has no idea that I’m braking.
Good afternoon, my name is Jardel Pereira. I went to Toyota in Deerfield today to check a proposal sent by Mr. Rod Mesch. I was assisted by another salesperson who asked to evaluate my credit, my name and also evaluate the car, and the information given by Mr. Rod Mesch did not match the even though I was informed. In other words, I wasted 30 minutes of my life going to Toyota in Deerfield Beach. I have my 2022 Corolla hybrid purchased from the seller Dani Viana, an excellent professional who is very truthful and sincere in ... read more
Business response:
Dear Mr. Pereira, Thank you for taking the time to share your recent experience at Toyota of Deerfield Beach. We sincerely apologize for the frustration and wasted time you encountered during your visit. It appears there was a miscommunication regarding the proposal sent by Mr. Mesch and the information provided by the salesperson who assisted you. We understand how this could be disrespectful and disappointing, and we take such matters seriously. We are committed to transparency and ensuring our customers have a positive ex... read more
They replace parts a part that was not broken but, I was told that they need to be replace to charge me more, also the liquids were not top as the bill indicated. The electric cables that connect the battery to the engine I was told that they could not fixed them, I was also never call for hrs with any info even do I was sitting there all the time. All I can say is grate service.... and then they Ask with I don’t service my car with Toyota.
Business response:
We are very sorry to hear about your experience at our service department. We understand your frustration regarding the replaced parts, service updates, and overall communication during your visit. At Toyota of Deerfield Beach, we strive to provide transparent and efficient service to our customers. Your feedback suggests we fell short in these areas. To investigate your concerns thoroughly and ensure a fair resolution, we kindly ask you to contact our General Manager, Casey Flaherty. He can be reached directly at cflaherty@... read more
Serviced vehicle and made a complex repair and some simpler repairs. Had to return the car multiple times but ultimately they fixed the problem, and corrected the errors they had made in attempting to fix the problem. The errors they made in the repairs were: * Failed to reattach some electrical lines causing failure of the air conditioning unit. * Replaced the wrong part - the part to replace was clearly defined by the OBD2 trouble codes. Of course the trouble code returned after they cleared it since they did the wrong rep... read more
Business response:
Should add that the errors made are not likely intentional. For a complex repair, failing to reattach some lines can happen. And when a car has multiple coolant systems, replacing a part for the wrong coolant system can be just a misunderstanding of which system needed repair. Still this is a disappointing event for me that cost many hours of my time that I have not been compensated for. And I do not desire to repeat this experience.
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 14,947 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.