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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Went for 5k service with brand new tires i upgraded, and had discussed the tires with service advisor. They rotated them anyways. I’m sure its so they can get money from Toyota. I wouldnt care about how they make money if they did it right. But i brought my truck to them with it riding PERFECTLY SMOOTH, then they rotate for no reason. And now i have vibration in my steering wheel….they also broke some studs by over torquing but made good on all that
They never solve all your problems, there are always pieces missing or they don't finish the job.
They didn’t vacuum the car, they didn’t check the front gaurd underneath the bumper, they wanted to charge $180 to look at my ac and my car has the platinum package so I thought that was covered
They let me waiting for 2 hours when my car was already ready and nobody called me to get it. Plus told me that my car was in a spot when it was in another área. I have to use the alarm to find it. And to complete the sticker that they usually put on the dashboard to tell us when to return it’s not there.
Service agents very dismissive and not a bit concerned with client's needs. Vehicle was ready and agent made me wait 30 minutes unnecessarily and when questioned gave an unapologetic response. Made me feel like he was doing me a huge favor by being there. I will definitely spread the word about the poor service provided. I am a Toyota customer for almost 20 years and have purchased 3 vehicles at this dealership. Never again!
Abysmal experience. Had a 10:30 appointment for an oil change. Didn’t get my car back until after 1:30. After 2 hours of waiting I ask my service advisor when I’ll see my car. Was told it was in the car wash and would have it shortly. Didn’t get it for another 40 minutes. Totally disgusted. Other dealerships offer complimentary soft drinks and snacks while you wait. Not this place. However they will gladly sell it to you.
Business response:
Hello, we are sorry that it took longer than expected on your visit. Our Service Management team is reviewing your visit to work on making sure you have a better experience. We do offer coffee ( a variety) and water. And, we added the full café. It is independent of the dealership. Most people do prefer the café because it serves full meals and a variety of snacks. We hope that you will allow us the opportunity to service you, again.
Andre Mantoan pressured us to buy most expensive warranty plans with no explanation an foud the worst payment option . Please do mot ever use hin as a dealer.
Business response:
Hello Marina, we are very sorry that you we made you feel this way. Andre does need to present all of your protection options. The decision is yours to purchase these options. We would like to further discuss this with you. Please call Raahki ( Rocky ), Customer Relations Manager, @ 954-421-4000.
Complete lack of cordiality of the services advisers in attendance. Little talk, little explanation. Not just this time. The same thing appended to others advisers most of the time I was there. Looks like training is lacking. I wouldn’t go back to this location to exchange my car at the end of the lease.
Business response:
Hello, we are sorry to see we did not provide you with an excellent experience. We would like to get some more details about your experience so we can address it immediately. I am unable to look up your information. Please contact Raahki S ( Rocky) to further discuss. Thank you, Toyota of Deerfield Beach
Extremely ridiculous wait times just for an oil change, always 2.5- 3 hours with plenty of excuses why!! I can’t do this anymore!!!
Business response:
We apologize that your wait time was so long. We do strive to get everyone in and out as quickly as possible. We hope that you will allow us the opportunity to fix this issue. Please contact Raahki S ( Rocky) to further discuss. 954-421-4000 Thank you, Toyota of Deerfield Beach
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 14,947 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.