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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The sales manager was a turnoff First, I want to say the sales consultant, Humberto Urdaneta, was very helpful. He deserves an A+. The sales manager was not helpful at all. He did not seem to be interested in making a sale. I was planning a cash purchase, but in the preliminary agreement form, it showed that I was borrowing the money through them and they added on the doc stamp fee. Raising the price to me. I left because I felt the sales manager was not interested in making a sale.
Business response:
I want to apologize that we did not meet your expectations. I would like to speak to you to get further details in hopes of mending our relationship. It is my personal goal to make sure we give 100% customer satisfaction all of the time. Please call me @ 954-421-4000. Thank you, Angel Russell- GSM
Never Again Service departments are generally busy on Saturdays, so we made our appoint for a weekday. We were there almost FOUR hours for a non-mechanical part replacement. There was no reason for the unreasonably lengthy wait time. I was so livid by the time we left that my blood pressure was through the roof. This dealership's service personnel (on two occasions) never bother to update you on why the delay, how much longer, if they found something else which caused the delay, etc. The GM even walked by and turned his head... read more
Business response:
Hello Chief, We do apologize for the experience that you had at our dealership. We clearly dropped the ball and did not meet your expectations. I do thank you for sharing and your review and know it has been addressed with all of management. I would like to further discuss your visit with us. Please call me. Thank you, Darren Palmer Service Director 954-421-4000.
Once you buy a car, they forget about you. I am quite happy with the car I bought (highlander 2008) and they are very nice before you buy a car, however the way they treat you after is far from being fair. I had a situation and the sales person who left a few days after the car was sold and his manager promised to give me a discount of $700 in a form of check issued in my name which I was supposed to receive a few weeks ago. Now I simply can't reach those guys and they are not interested in getting back to you, so be ware wh... read more
Business response:
Hello Pavel, I apologize that you were unable to reach your sales person. He no longer is working for the dealership. I did have the GSM, Dominick Raneri, call you immediately to resolve issues. Again, I do apologize for any inconvenience that has caused you and we will work on this matter immediately. If you have any further questions, please feel free to contact Angel Victory @ 954-425-6900.
Don't buy from this dealership Don't buy a car from this dealership I bought a used car from here and I've nothing but problems. The first time the car left me stuck I brought it back and they fixed it there was something wrong with the clutch and now it's overheating they told me 2 bring it in and I brought it in I live over an hour away and now I'm stuck here the used car manager went home early and he knew I was bringing the car in and the won't give me a rental so now I have to wait for somebody to come down from where I... read more
Business response:
Hello Amanda, We sincerely apologize for this vehicle purchase giving you problems. We have issued a full refund to you. We will work better so this does not happen, again.
Do not honor true car price I just left the car dealership. Joyce and Daniel we're dealing with me. The entire time the eprice was mentioned but when the numbers came to the table they said that it would not be honored. They were also trying to include other fees in the process. Please stay away from this dealership. They do not honor true car pricing.
Business response:
Hello Lillia, I am sorry if there is a misunderstanding. Please allow me to go over your True Car discount. The True Car discount for the LE Highlander is $2,821. We did apply this exact discount to the LE Highlander that you chose. On your True Car Certificate, it showed a MSRP of $31,125. However, the vehicle that we have in stock has a MSRP of $32,392. The MSRP of vehicles can vary on the same trim due to the equipment. We do not set the MSRP of the vehicles. This is the suggested retail price that comes from Toyota. True... read more
VERY DISAPOINTED !!!! NO ROOM FOR NEGOTIATION !!!! I usually don't post, but this IS THE WORST EXPERIENCE I'VE EVER HAD BUYING A CAR!!! I went there with the firm intention to buy a car (Prius 2015) during Toyotathon day supposedly their big saving day. I had done my research prior, and that vehicle was listed at the same price prior the event. Everything went well until I tried to negotiate the trade in value of my car. There is absolutely no room for negotiation what so ever!!! (As stated also on previous reviews) They did... read more
Business response:
Hello Monia, I apologize that we have left this type of negative impression on you. We did get an early start on the discounts for the clearance event that went over into the Toyotathon event. I did take time to review your entire deal and review your trade value amount. According to KBB, your vehicle is valued at $2,997 and we were allowing over this amount at $3,500. We were able to offer you the 0% @ 72 months. Mr. Williams is going to call you to further discuss your deal and hopefully we will come to terms. We would lik... read more
Worst Sales Person Ever (Carlos) Worst experience ever with Carlos, his assistance Ana and at that time a manager called Elvis. The day after I picked up my car, I realized I didn't have the spare key neither the car manual which I called Carlos right away. He kept insisting that I took the key with me and I kept telling I never took the key. This situation went on for 2, almost 3 stressful months, until I decided to stop by at the dealer for the last time before taking further actions. Luckly this new lady, Mary Anne, was t... read more
Business response:
Hello Fabiola, I apologize that we did provide you with the best customer service. I spoke with Marianne and she has reported that this issue has been resolved. Please know that we have discussed this issue with management and will work hard to never let something like this happen again. If you need anything in the future, please call Angel Victory @ 954-425-6900. I will immediately respond and resolve any issues that you have. Thank you.
BE CAREFUL!! Be careful when you take your car for service in this dealership. They will try to give you extra maintenance service to your car when it's not needed. For example, I took my car to make a regular oil change and then I got a call from service saying that it was extremely necessary to do (fuel injectors service, complete transmission fluid flush and cooling system fluid exchange) which my car didn't need until I hit 30k miles from the last time I did these same services. When I went to this dealer I have only hit... read more
Business response:
First I would like to express my sincerest apologies that the service experience was not to your liking. You are correct that it is my responsibility to check service history. I assure you that I did check the service history. I did see that these services were completed at Toyota of Hollywood on April 9, 2014. With that being said, we do recommend cleaning the throttle body and fuel injectors on an annual basis. As far as the coolant and the transmission fluid, it was in question if the service had even been done at Toyota ... read more
Not a good experience I did not have a good experience with this dealership..they treated by trade like it was a piece of junk..i went to another dealership and was given 3,000 dollars more for my trade..i would never go back to this dealership..this dealership left a bad taste in my mouth..
Business response:
Hello, I am sorry to see that we left this bad impression on you. I do not know what other brand of dealership that you went to. But, the dealer could be showing you a "higher" trade amount for your car and not a "higher discount" on the vehicle you are purchasing. We have our inventory discounted for new and used to the best pricing that is available and we are not able to alter the numbers to show a higher value for your trade. I am sorry we missed your business. If you have not made a final purchase, I would like to speak... read more
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 14,947 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.