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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Tire Shine Stained My White Paint I had tire shine from this place stain my, not even 3 week old, White 2017 Tacoma SR5 paint. I bought my truck from a different dealer but had my truck washed here at Toyota of Deerfield in south Florida. Darren Palmer, the General Sales Director flat out told me I was lying about the tire shine staining my paint. I said, ok let's put more tire shine on my tires and see if it stains my truck more, that will prove it was the tire shine. He refused and said he's not washing my truck because I'... read more
Business response:
Hello Brandon, We sincerely apologize that you are having this issue with your Tacoma. And, please know that if we were responsible for this issue, we would make it correct. Unfortunately, you did not purchase your brand new Tacoma at our dealership, and this makes it out of our hands to rectify your issue. We do not have any record of your truck being at our dealership for service. Our service department and car wash does close at 6:00 pm. From my understanding, you have said your brought your vehicle to our dealership for ... read more
Disappointing Service Experience I took my Scion in because the engine check light was on and the engine was running rough. I was advised that it was necessary to do diagnostic test that would cost $60. $60 and 2 hours later I was advise that the problem was excessive carbon build up and that a $300 "engine clean/de carbon" would be required which I scheduled for the following day. However on the way home I stopped at Advanced Auto Parts,. They did a 30 second diagnostic for free and advised that the problem was a faulty ign... read more
Business response:
Hello Tonyh, I am sorry that we have disappointed you. I really need to take some time to investigate this entire situation with my service director so we can immediately attend to this matter. We will be contacting you soon. Thank you, Angel Russell
MY CAR EXPERIENCE I PURCHASED A CAR FROM THIS DEALERSHIP. THE SALES PERSON WAS VERY GOOD AT HELPING ME PURCHASE MY CAR. THE PROBLEM I HAD WITH HIM IS AFTER HE SOLE ME MY VEHICLE HE BECAME VERY INAPROPRIATE. HE KNEW I WAS MARRIED BUT THAT DIDN'T SEEM TO BOTHER HIM. IT STARTED WITH TEXTS REGARDING MY CAR THEN HE STARTED ASKING PERSONAL QUESTIONS. I BECAME VERY UNCOMFORTABLE. HE NEEDS TO STAY WITHIN HIS BOUNDARIES AS A SALES PERSON.
Business response:
Hello, You are absolutely correct. This type of behavior is unacceptable from anyone that works at our dealership. And, I sincerely apologize for the misconduct. Please know this will be handled immediatley and in a very serious manner. I would likek to further discuss this with you and to get more details, please call Angel Russell @ 954-425-6900.
Misleading information , and when you call later they tell you they are not responsible. I traded in my car and they charged me more than then payoff. Now to get reimbursed of the difference, they told me it is not their problem.
Business response:
Hello Cris84, We sincerely apologize for any inconvenience that has been caused to you. Please know that any over pay to your previous loan will be reimbursed to you by your previous lender on your trade in vehicle. Please contact John Dearing to further discuss this issue with your pay off and to resolve the issues. Thank you, Angel Russell 954-421-4000
#1 Most Heartless, Inconsiderate & Disorganized Service Dept When I got my new car from Toyota of Deerfield Beach. It seemed they would bend over backwards to get you to be able to get into the car I wanted at a great price. Well I had to come back and get my car serviced because some kind of rodent decided to get inside and chew the wiring of my car. I figured they would be just as helpful as the first time but I could not have been more wrong. I left my car with them on 12/26/16 and had to get into a rental from my insuran... read more
Business response:
Hello Diana, I have reviewed this with our Service Director, Mike, and Assistant Manager of service, we completely understand your frustration with this unique situation. We apologize that your parts have not come in, yet. We have been in contact with them and your insurance on a daily basis multiple times to get the parts needed to fix your vehicle. I assure you that Mike and our team are doing everything possible to get you back on the road in your vehicle and back to normal. I do apologize for any miscommunication on our ... read more
Didn't even try Came in to looked at a 17 Tacoma to replace my 17 wrx sti. Sales person and finance assistant didn't want to help with my situation and pretty much showed me the door. Very unprofessional and I will never recommend this dealership to any. I've been in the automotive business for 14 years and have never been turned away without any help such as this
Business response:
Hello Mr. Jones, I apologize that we left this impression on you. We make every effort to make every vehicle purchase possible and I am sorry we were not able to do so on your visit. Thank you, Angel Russell GSM 954-421-4000
Stay Away, they are liars. If no stars were possible, That's what I would give them. They are liars. I came in with pre approved financing from capital one. And Dwight Flatt lied and said that capital one changed the deal and required a bigger down payment. I called capital one when I left that dealership and they said the deal they offered me was still the same with no money down. He also told me that I have to wait a year before I can refinance and that was another lie. I bought the car in January at 14% apr and refinanced... read more
Did not resolve a problem in a responsible manner Terrible experience. They did not fix an issue of a faulty car con two occasions. I bought a 2011 Mini Cooper in April and broke down 3 times in 3 months. The first time they fixed the issue out of embarrassment but after the third time they said they couldn't do anything about it. My next step is to take my issue to corporate to get it resolved. Do not buy a car from this dealership!!
Business response:
Hello Fernando, I apologize that you experienced these issues. To my understanding we have resolved any issues that you have. If this is not the case, please contact me so we can further discuss. Thank you, Angel Russell GSM 954-421-4000
Horrible customer service. I was at Deerfield Beach Toyota today, July 6th for first maintenance visit of 5000 miles. My appointment was at 8:15am. The employee Sandro told me that it would take about 1h30min. At 10:35am I went to check what was going on with my car , nobody could give me a straight answer. I asked again at 11:05am and no answer. At 11:25am the clerk comes with a $ 10.00 gift card and said that in 10min would be all ready but only 11:47am I got the key. I'm very upset and not happy with the treatment receive... read more
Business response:
Hello, We did make a mistake this day and I apologize that this happened. We do understand your time is very valuable. We sincerely offered you the gift card to our deli to provide you with some lunch while waiting. We strive to give excellent customer service and unfortunately this time we did make a mistake. I do hope that you choose to give us another chance and will personally make sure that your next visit will be a different experience. Thank you, Darren Palmer Service Director 954-421-4000
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 14,947 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.