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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
No Cars for sale here We visited the dealership on July 14 ,2020 to buy a Corolla. Our saleslady was either very inexperienced or was not listening to us. We asked for the 60 month 0% financing, which we qualified for and wanted to make an offer based on this. Each time she went to the finance / sales manager she came back with a different offer, but not based on 60 months. It was 72 months, and then 75 months, to get to our "payment". We never received an offer based on 60 months. We left after an hour and a half and bought... read more
Business response:
Hello Bob, I am sorry to hear this. Congratulations on your purchase and thank you for making us aware on areas we need to immediately improve on. We will listen and improve.
The service was ok, not good, not bad. They did take way too long for such a simple task, specially when I was waiting with sense of urgency
Business response:
Hello, We are sorry to see we did not earn your 5 stars. We want to give the best service, fast service, with 100% accuracy. We will look into why there was a delay on this day. Thank you, Toyota of Deerfield Beach
Service is just horrible here. Not only do you have to hunt down your service rep, they don’t do the work as promised. This was not the first experience, and sadly won’t be the last.
Business response:
Hello Kimba, we are very sorry to hear you had a bad experience. Please call Raahki (Rocky) (Service Manager) so she can get the details of what happened in effort to make sure it does not happen again. Thank you for for letting us know. 954-421-4000
Disappointed Well Luis Lopez never got back to me, which I consider very poor customer service! I purchased a vehicle elsewhere. That my friends is the end of story!
Business response:
Hello, that is truly disappointing and I am so sorry this happened. We certainly will review follow up process and how important it is. Congratulations on your purchase.
My experiment with my service appointment today was not a good one. The initial time given to me was that my car would be ready in “about an hour”. That hour turned into over two and half hours. The worst part about it was I was one of many service customers in the same boat, and NO ONE gave us any updates or explanations to why everything was running so late. When I finally approached my service guy, he acted like nothing was wrong. I hope this type of experience is a one time thing. Otherwise I won’t be a Toyota Deerfield ... read more
Business response:
We are sorry to hear that we have let you down. We agree that you should have been updated throughout the process and given a more accurate waiting time. We take each review seriously and in effort to improve our service. We would like to further discuss with you. Will you please reach out to Shaiyanne Castillo, Customer Service Manager, at 954-421-4000? Please allow her to fix this inconvenience for you. Thank you, Toyota of Deerfield Beach
The dealership is close to my house, and I was greeted very promptly for my 8 AM appointment. It went downhill from there. My service advisor did not greet me while I waited behind two other customers. I have a Fidelity warranty, and I gave the advisor the maintenance contract number so that he could call. He ignored me and claimed that I did not have a contract. When he gave the warranty company the contract number, all was in order. I was infuriated already. The service advisor then told me that the warranty would only cov... read more
Business response:
Hello Boca73, We sincerely apologize for letting you down. Please know that your feedback is very important to us and we will address it immediately. We would like to further discuss your experience. Please call Shaiyanne Johnson, 954-421-4000. We would like to do everything we can to mend our relationship. Thank you, Toyota of Deerfield Beach
I will never go back again. I bought my car there 2 years ago I came in for an oil change they would not turn of my 3 lights on my dash. Not very friendly.
Business response:
Hello Jackie, we apologize that we did not accommodate your requests. Shaiyanne will be reaching out to you to further discuss so we can resolve this issue. We certainly hope we can regain your confidence and keep you as a client. Thank you, Toyota of Deerfield Beach
False and Misleading Diagnostic Dealer was unable to fix the issue, and when brought it to management's attention it was not address professionally. I do not recommend this dealer. I have filed complaints with: 1) Better Business Bureau , where dealer is refusing to address the issue. 2) Florida Department of Agriculture and Consumer Services still waiting for business to reply. 3) Attorney General's Office still waiting for business to reply. Hopefully someone at the Toyota of Deerfield Beach will decide to address the "Fal... read more
Business response:
Hello Alex, I am sorry that we are having issues regarding your repair bill. We certainly want to resolve all issues quickly, fairly, and professionally. We have been working with all parties in effort to resolve. Thank you.
You wait a long time with no results They had the nerve To only offer me $100 from my car that runs. I had to wait and wait and wait for nothing . not right to do to anyone.
Business response:
Hello, I am sorry that we let you down. We certainly did not mean to offend you with the trade amount results. I would like to further discuss the details with you. Please call Angel Russell @ 954-425-6900. Thank you.
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 14,947 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.