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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Complaining about the service Good afternoon! My schedule was marked with Frank Picciotti. A person who treated me like a robot. He did not give me a compliment, he did not look at me, he did not return my calls after an hour and a half of trying. The very educated secretaries did not know what to tell me anymore, since I had given him my message since the first time I called. I made my complaint straight to your boss. When I delivered the car, it just gave me the key without explaining what was done and without any document... read more
Business response:
Hello Ana, We apologize that we have let you down. Your review has been discussed with the advisors, secretaries, and management team in effort to prevent this from happening, again. We certainly hope you will consider our services, again. Thank you, Toyota of Deerfield Beach
Not good I make an appointment, but the time I reached there no one knows about my appointment, after switching couple of people 1 lady came to help me, she was nice but she was new, I sat down 3 hours for my car, but when I came home I found a big dent on my passenger side door, I was so tired I didn’t get a chance to check my car on dealership, now my concern is who will fix my car dent
Business response:
Hello Tahrinsm, We are sorry to hear we have let you down and for the confusion regarding your appointment. Please contact our service director, Darren Palmer, to further discuss the dent you found on your vehicle. We inspect every vehicle upon arrival and everything is captured on camera during your vehicle visit. If the dealership is responsible for your dent, we certainly will be responsible for any repair. Thank you.
Way too long of a wait and overpriced I arrived at the dealership service center at 9:40am for regular oil change, rotation of the tires, and front breaks to be replaced. After checking I was told that the back breaks needed to be replace as well. After 4hrs1/2 of waiting, I ended up spending $501.29 instead of my inticipation of no more than $300 spending with no time to wait for the complimentary carwash because I was already running late to my next appointment. At 2:20pm I asked to just forget the carwash because I waited... read more
Business response:
Hello Tallie, We are sorry that your service took longer than anticipated and there were additional costs. We certainly would like you to continue your business at Toyota of Deerfield Beach. I have sent your review to the service management team to contact you in effort to resolve these issues. Thank you.
Fly in drive out My salesman was good. Very knowledgeable. He picked me up at airport and brought me to dealership. What I was disappointed about was that paperwork was not ready. They took my card # for a deposit so they knew I was coming to get it. Like I said they picked me up at airport. Everything was "one more thing". I've never had a dealer make me add insurance before I left. Then, they did not put my 30 day tag on the car or give it to me so I could put it on. They dilly-dallied around so much that they didn't even ... read more
Business response:
Hello, Thank you for your feedback. We apologize that we were not more organized and prepared for the paperwork. There are many pieces of information that is needed to prepare the paperwork in advance and we should have done a better job at getting this information before your arrival. It is policy that insurance is obtained before leaving the dealership, this is for your protection, and required. I have notified our sales management team to promptly respond to the tag and answer any questions. We appreciate your business an... read more
I request a call back from the General Manager This review is rated ZERO BECAUSE OF THE SERVICE MANAGER BEHAVIORS. I was promised a service by one of his staff and HE WOULD NOT MEET WITH ME TO OFFER AN APOLOGY OR OFFER THE SAME SERVICE I WAS OFFERED!!!!! Unfortunately, I’m in the proses to contact Toyota Janpan and USA. It an acceptable to tell a customer that he should have a conversation with service staff about my car witch is under warranty!!!!
Business response:
Hello, Our General Manager, Brian Palmer, asked me to reach out to you. I would like to find out the details of what happened so we can work on a solution. Please call Raakhi "Rocky" Shingadia @ 954-421-4000. Thank you!
Exploitation Three weeks of on going repeated repairs and additional fees $5,000. Initially transmission, $3,600. However not replaced, only hoses, parts and labor. Supposedly point check, however days later brakes malfunction while driving. Vechicle towed to dealership for repairs previously overlooked for $1,500. Departing from dealership vibrations in brakes. At present fj cruiser is in service and charges for a loaner/rental charges continue. Unprofessional
Shaky service dept I dont reccomend this service department. They wont admit to major mistakes. Mechanics have bad days but management has to strp up and communicate properly
Be aware before they “help” you chose what you need I had a bad experience when I went to purchase a car. They recommended a lease . You cannot buy the car if you change your mind in 48 hours from leasing to purchase. Carlos a manager me that I was family when I was convinced into a lease. They ask you to leave when you decide in 2 days later to buy the same car you are driving . The director told me that there is a law in Florida that does not allow them to to sell it and get you out of the lease because they sold the lease... read more
Business response:
Hello, I am sorry that we have made you feel that way. We are unable to reverse a deal that has already been booked and funded. We did not sell the lease to the bank, the leasing goes through the bank and not us. We certainly have your best interest in mind and apologize that we are not at liberty to undo the deal. Thank you, Toyota of Deerfield Beach
Charge me another price Always change my oil in miami, i tryed change on this dealer Toyota Deerfield, they told me the change is 19,90 for the regular and charge me 36,00 , bad atender inneve come back!!
Business response:
Hello Rezuppone I am sorry that there was a miscommunication in pricing. Our pricing is standard oil change $29.95 and Synthetic $39.95. You may use any coupons that you have towards this pricing. We would like to further discuss this issue in effort to resolve. Please call Jesse James at 954-421-4000. Thank you, Angel
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 14,947 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.