This profile has been claimed by the business owner or representative.
Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Your service was top-notch. Although the service area was very busy, I was very well treated. After a short time I was told that my problem was solved and I was dismissed. I was very impressed with the detail taken by your service crew and will definitely return when additional service is required. Thank you very much.
Usually on the mark, but not always Always great service, except my Dec 23, 2021. I made an appointment for 1 pm oil change but did not get my car back until 3 pm . Bruce was my service rep. He claims to have texted me, when I requested a call, text never received. So the delay was because they wanted to replace my wipers.. Ugh.
Toyota reliability and honest, friendly service. Service dept is very professional, provides recommendations for service in the manner expected, but accepts that we have some service, like tire rotation done elsewhere. Don’t forget checking their online portal to reserve the best times for your schedule, and to check out money saving coupons. They honor scheduled times effectively. I’ve never been parked for several hours without explanation as I have at another local Toyota dealer. These folks now service all our family veh... read more
Quick, welcoming, and kind employees! The service here is great. Employees are always welcoming (our service person even noticed we had books in our hands and told us about their quiet reading room) and kind. Despite having a full garage, we were in and out in an hour!
Exceed expectations We're always treated like valued customers by everyone we come in contact with. Very professional and courteous employees. Well staffed so we get immediate attention and the service appointments are completed in the expected time frame. Nice, large waiting area with complimentary refreshments. In this day and age it's rare ( unfortunately) when a business meets or exceeds our expectations but TOYOTA of Grand RAPIDS has been a rare exception. Their efforts to ensure a satisfied customer are obviously somet... read more
Fantastic service!!! Kyle Kohl provided excellent customer service in his advisor role at Toyota of Grand Rapids. He is very professional, friendly, prompt and continually maintained an open dialogue regarding my maintenance needs, while also keeping me up to date on the timeline for completion of the work. Toyota is blessed to have such a great employee on their team. The future is bright for Kyle and I look forward to seeing his promotional growth within the company. Kudos to you, young man!
Best maintenance and service in town. Bruce and his Service team were professional, personable, and friendly as always. The diagnosis of the battery problem was made quickly and accurately. The oil change I had forgotten was due was offered and completed even though it was late on a Friday afternoon and I didn’t have an appointment. My car and I feel safer and we’ll be back. 😁
JP 😊😊😊 Great service and done in a timely fashion. Nice area for waiting. Really like Cooper. He is friendly, efficient, answers my questions and makes good suggestions without being forceful. I’ll be back.
Regular service appointment My car was completed quickly. However I had to wait quite a while for an available agent and there was no masking of employees despite our high COVID19 numbers in the area. Disappointing.
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,757 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open tomorrow at 9:00 a.m.