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Toyota of Grapevine Parts
- Auto Parts & Supplies
- Grapevine, TX
About this business
When vehicle repair becomes necessary as it will at some point in time, you'll need to decide on OEM parts or cheaper aftermarket parts. Original Equipment Manufacturer (OEM) parts are made specifically to fit your Toyota model whereas aftermarket parts are generic parts made in bulk to fit many different makes and vehicle models. It makes much more sense to use OEM parts than generic parts, at least if you're a driver who wants to maximize every penny that he spends on repairs. Whether it is time for new headlights, a repla... read more
Location details
701 E State highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Selling defective cars and unethical sales practices BEWARE: Their sales tactics are very dishonest and they will sell you a defective car and tell you its your problem now. I had the worst car buy experience of my life with Toyota of Grapevine. The 2 salesmen and the finance individual were very very dishonest. The first issue I had was one of the salesman acting dumb and pretending he did not know what I'm talking about when I told him I did not want the ZAKTEK warranty. The Zaktek warranty is a 3 year deal that costs $130... read more
Terrible Customer Service Absolutely terrible! I am in sales and was baffled how they treated me. They sold a car right out from under me. They texted me 15 minutes before they were closing to say, "Sorry.. we sold the car to someone else." The salespeople make promises that apparently they are not authorized to do but do so anyway. Providing good service is one of the most important things that can set your business apart from the others of its kind. Don't waste your time here. There are so many other dealerships in DFW tha... read more
Deceitful Business Practices -- BUYER BEWARE After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. The pictures of this vehicle appeared to reflect one in very good condition, albeit with high mileage. Given the apparent condition of the vehicle, the latest/current online pricing became acceptable to me as a buyer. Therefore with relative certainly of a purchase -- barring no surprises when seeing the vehicle first hand, and taking... read more
Horrible horrible customer service Please do not make the mistake we did and allow your loved one to get taken by these thieves. They tried to deliver a car with over 4,000 miles on it as a brand new and then when we refused that car they brought another one. The GPS did not function correctly so on the third day we tried to return it. They refused and said even though the car only had 100 miles on it that we would have to trade it in and take a $3,000 loss! Sales person Mark made misleading statements about the car and the ... read more
Poor customer service It’s been over a month now and they haven’t reached out to me yet. Neal Asaad never did nothing about the issue. Poor customer service. “Went to pick up the vehicle purchased. Sales person said everything was good to go. Turns out the truck had a broken sunroof that was never mentioned at all. During the test drive we could not test it because of the rain that day. The sales person said all was working great, he lied. Don’t shop here they say customer service is their priority. I been trying to see if t... read more
Ended our experience feeling insulted While our salesman, Kalil, did an excellent job assisting us in the beginning, the manager, Bruce, cost him a customer who was in the market for two vehicles. Instead of stepping in to make us feel confident in our car buying experience, he rather insulted us by offering $500 for our trade-in and proceeding to talk over us while we were simply asking questions. We were so displeaed that we have vowed not to do business with Toyota of Grapevine for either vehicle and any future needs.
Just because you have low expectations doesn’t me I have to I shouldn’t have even bothered with a second visit after the car I was originally trying to see wasn’t ready and they “couldn’t find it”. Mind you, I was taken by the salesman through their garage and to a dimly lit parking lot of cars “pre-inspection” at night. Ick. Awkward and unorganized. Fast forward to Monday, I get a call saying the Q60 I wanted to see on Friday is ready. I also mentioned that there were two others I wanted to see. Car #1: pen marks on the lea... read more
Finance Rep is a FRAUD FRAUD ALERT THE FINANCE REP AHMAD RAHIMI IS A FRAUD. He literally LIED to my face. I'm so thankful I looked through the documents and figured it out. Long story short: Rahimi was our financing guy. The first thing my boyfriend asked him was to give us the payment amount that did not include any warranties or services. But he tried to keep convincing us to buy a warranty and we continuously kept denying adding warranties or services to our car. He gave us a number and claimed this is the monthly payment... read more
DISHONEST, and CHEATER, HORRIBLE CUSTOMER SERVICE! I had the worst experience with this dealership. I submitted a online request to get a price on RAV4 XLE from their own website, and received an email from Ramsey Ruiz, with an offer with Out the Door verbiage.I even received a call from one of their Salesman (Rahimi) confirming the price on the email. As promised, I went to go purchase the car and was told to speak wit Faisal. When the time came to finialize the transaction, I was told that the price was quoted incorrectly ... read more
Frequently asked questions about Toyota of Grapevine Parts
How is Toyota of Grapevine Parts rated?
Toyota of Grapevine Parts has a 4 star rating with 1,152 reviews.
When is Toyota of Grapevine Parts open?
Toyota of Grapevine Parts is open now. It will close at 7:00 p.m.