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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
ABOUT O'BRIEN AUTO GROUP You may have never heard of the O'Brien Auto Group but we've been around and local since 1986. Our philosophy is very simple: Make your buying and ownership experience as easy and as enjoyable as possible. We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we're able to meet your needs with full confidence, providing the highest quality and... read more
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I made my service appointment on line at their website. 1st impressions very impressive. Who ever designed this set up for bringing your vehicle in for service is a genius. The whole showroom is also their incredible waiting area with snacks, coffee, internet, news etc., and a great way to view their lineup of new vehicles. I brought my sons Prius in for a maintenance check up, but after this great experience, I will definitely consider buying a Toyota as my next new vehicle.
Business response:
Jeff, thank you very much for sharing your review! We strive to provide a comfortable and service driven experience for our guests, and we are thrilled to learn this was the case for you. We look forward to seeing you again in the future, and welcome to the Toyota of Kirkland family! :) Sincerely, Mariam Ketner | O'Brien Auto Group
Business response:
Rita, thank you so much for the review! We hope to see you again here at Toyota of Kirkland. :)
I've been taking my 2004 Toyota Tacoma to TOK for many years for service. They do a very nice job in a timely manner.
Business response:
Hi Mike, thank you for such an outstanding review! We appreciate your continued patronage over the years, and thank you for being part of the Toyota of Kirkland family. We look foward to working together again. Sincerely, Mariam Ketner | O'Brien Auto Group
Nice staff overall. Great show room. Excellent waiting area that is truly first class. However they don't wash the cars after performing the service which is a big disappointment.
Business response:
Mo, thank you for taking the time leave your review. We certainly strive to ensure our guests have experiences that warrant 5 star ratings, and it's disheartening for us to learn yours was less than satisfactory. Your feedback is being addressed and will shape future decisions here at Toyota of Kirkland. We have partnered with a car wash provider that align's with Toyota's values in respecting the earth's resources by recycling water and do give the vouchers out after servicing for our guests, you can learn more here: https:... read more
Business response:
Andres, thank you for your review! :) Sincerely, Mariam Ketner | O'Brien Auto Group
Great customer care! We bought both of our new cars RAV4 and Corolla (10 years ago) and serviced our cars here since then. They are very responsive and pragmatic. No need for a service appointment. Great spacious and convenient waiting area.
Business response:
Gabriel, thank you very much for such an outstanding review! We are delighted to learn you have been coming to us for the past 10 years and that patronage has continued. Your feedback is greatly appreciated, and thank you for being an integral part of our Toyota of Kirkland family. :) Sincerely, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
I brought my car in for its 45,000 mile recommended check up yesterday and they did a fine job, as always. My brake pads were pretty thin and they were able to replace them within the same day-thankfully! They are busy but they have always been very thorough and prompt. I have leased two vehicles and purchased one from this dealership and they will continue to have my business. Thanks ToK!
Business response:
Sabrina, thank you very much for your review! We cannot thank you enough for choosing to see us for your vehicle needs-- both leasing and maintenance. Our guests are like family to us and we are delighted to learn your experiences have been great thus far. Thank you for choosing TOK, we look forward to seeing you in the future! :)
RecommendedI have been servicing my Prius since I bought It in 2011 and have always received the up most care from the service staff.
Business response:
Chuck, thank you for your review! We are so happy to hear you've had great experiences working with us on your Prius. Thank you for coming to see us for your needs and we do look foward to seeing you again here at Toyota of Kirkland. :) Thank you, Mariam Ketner | O'Brien Auto Group
Business response:
Thank you for the great rating, Wyn! Sincerely, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.9 star rating with 5,470 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is open now. It will close at 9:00 p.m.