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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
ABOUT O'BRIEN AUTO GROUP You may have never heard of the O'Brien Auto Group but we've been around and local since 1986. Our philosophy is very simple: Make your buying and ownership experience as easy and as enjoyable as possible. We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we're able to meet your needs with full confidence, providing the highest quality and... read more
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Stopped by here for an oil change and a noise coming from the rear suspension of my 2008 Tacoma. Becky and Troy in the service department took time to make sure I was comfortable with the description they used for the techs . After the techs drove the truck and were unable to hear or feel what I was feeling they STILL looked to find the issue. (There are many places that would stop at not being able to replicate the complaint) Low and behold they found loose bolts from when the last dealership 'fixed' my rear leaf spring (p... read more
Business response:
Thank you for the rating!
Toyota ok Kirkland is by far my favorite Toyota dealership in the world. I've been buying parts for my Toyota from Rob for years and he has always been amazing and easy to work. If you are needing parts ask for Rob! Always gives fair prices and extremely knowledgeable. My wife just purchased a brand new 2017 tacoma and was helped by Jorden Holen and couldn't be happier with his service and help. Will buy another Toyota from him no question. Also Lee Robinson in finance was a joy to work with. All I can say is Toyota ... read more
Business response:
Hi Monica, thank you very much for the review! We do hope to see you again in the future here at Toyota of Kirkland. Warm regards, Mariam Ketner | O'Brien Auto Group
I had an excellent service experience for both my vehicles, a Prius and a Sequoia. Communication was good and the service was what I expected. This is my "home" service dealership and I've been extremely pleased with the consistently high level of service over the years.
Business response:
Peter, we are delighted to receive your feedback! Thank you for choosing to make Toyota of Kirkland your home dealership, it means the world to us. We look forward to seeing you again! Warm regards, Mariam Ketner | O'Brien Auto Group
Business response:
Ashley, thank you for the review! We are happy to see your recent visit warranted an all-star rating and do hope to see you again in the future. Thanks, Mariam Ketner | O'Brien Auto Group
It helped that we had an appointment before we came in. Matt Wingate did a great job in directing us through purchasing the car we had already looked at on the internet. It still took all day. The longest delay was waiting for Miriel to be free so she could brief us on al the features of the Toyota RAV4. She did a good job, but she was the only person fulfilling that job description Saturday afternoon.
Business response:
Richard, thank you for the review! It's great to hear that Matt and Miriel were able to assist you during your RAV4 purchase, and we do apologize for the delays. Your feedback is sincerely appreciated and we do hope to see you again in the future. Thank you, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
Nice attention, good service and very friendly all the personal.
Business response:
Stacy, thank you very much for the review! We will pass your kind words along to our team. We hope to see you again here at Toyota of Kirkland. Thank you, Mariam Ketner | O'Brien Auto Group
Had a good, but not an amazing experience at Toyota of Kirkland when taking in my car for a "check engine" light issue. It was a Friday afternoon and the Service Person was probably tired from a long day or week, but there was no "Hi, my name is xyz, how can I help you." It was very impersonal and I felt like just another number that needed to get dealt with. My service person was also training someone else so maybe he was frustrated, it's fine, but I'd expect a bit more from a professional dealership. Thanks!
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.9 star rating with 5,470 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open tomorrow at 10:00 a.m.