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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Business response:
Thank you for the very kind remarks, Stephanie! We are so pleased to hear Roger and team take such great care of you during your car purchasing journey here at Toyota of Kirkland. Congratulations on your new ride and we hope to see you again soon! Thank you, Mariam K. | O'Brien Auto Group
Your first question should not be, “what color are you looking for in a car?” Do you do this with dudes too? Maybe ToK could benefit from “sensitivity training” like Starbucks, or some common sense training! Also, if I tell you I’m a person who likes to drive trucks, you’re response should not be “No you don’t. Girls don’t drive trucks.” Try again!!!
Business response:
Summer, thank you for taking the time to share your review. We're sorry to hear your recent experience left you feeling disrespected. This is not reflective of the level of guest experience our team strives to deliver - to ALL guests. Management has been made aware and would like the opportunity to learn more about this visit. Is there a best way to reach you? Sincerely, Mariam Ketner | O'Brien Auto Group
Never deal with warranty repairs at Kirkland! They lied about changing oil and declined repairs. Dont know about sales department but I will not be back for any parts or repairs here.
Business response:
Misha, we're sorry to hear you felt this way about your service visit. We've been unlucky in locating any information under this name in our system. Our Service Manager is eager to speak with you in regards to this, is there a best way to get in touch? Thank you, Mariam K. | O'Brien Auto Group
customers service overall is really bad! They didn't even send my licences plates in time. So I went TOK to pic it up they said they dont have it and couldn't do any thing about it, now as there to notarize it. I said what as re u kidding? they said you'll have to ride dirty for awhile without it. there lucky I'm a calm person! So I said ok if get a ticket I'm sending it to you and I walked out really pissed off! one week later still no plates, so I went back in. The main front desk lady was there and I asked for my plate... read more
Business response:
It is very disappointing to hear of your frustrations, and management would like the opportunity to address your concerns with you at your convenience. Is there a best contact method to reach you? Sincerely, Mariam Ketner | O'Brien Auto Group
I brought my Tundra in to TOK for all of its services until I recently moved to Utah. Now the closest dealer to me is an hour away. Decided to change my own oil. Climbed under my truck to see what I would need to change the oil filter, only to see that my skid plate is missing. Called to speak to the service manager, he was unable to take the call because he was doing oil changes due to being short staffed. Emailed the service manager Adam, after a few emails back and forth and the excuse that my truck has been out ... read more
I bought a car there 2.5 years ago with the Toyota Care which means I send the car every 6months of 5k miles - whatever happens first - and has been running with no problems ever since. Although we're not heavy users (20K miles in 2 years), we can tell when the car is not well maintained or in need of a tightened up.
Business response:
Juan, thank you for sharing your review! Your feedback is very important to our team here and we love to hear that they provide such stellar service to you. We sincerely appreciate your patronage and do hope to see you again in the future. Warm regards, Mariam K. | O'Brien Auto Group
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,594 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open at 8:30 a.m.