This profile has been claimed by the business owner or representative.
Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
At first, I received calls about once a month from different customer service **** saying that they would be handling my case. I went about a month without hearing from Trajector Medical and then they started calling everyday claiming to be interested in my health and well-being and the results of my VA claim. I told them that I found out that the *** would have helped me for free and I wanted to discontinue working with them. The *** I spoke with stated that she understood. I also asked for an invoice to be sent to me. As o... read more
Business response:
Dear ******,We were deeply concerned to hear about your recent experience with our services and that it fell short of your expectations. At Trajector Medical, we take great pride in the quality of care and support we provide to all our clients, and it is truly disheartening to know that you have been left feeling unsatisfied, particularly with regard to our services and diverse staff. Please know that your perception of us not being supportive is something we take very seriously, and for that, we sincerely apologize.Your fee... read more
Trajector Medical is a total ripoff. On the front end they claim in their advertisments and in the initial phone calls that they will "assist you in developing your case". The contract they have you sign however says something entirely different. Their "medical evidence collection team" is a call center somewhere in **** filled with ******** artists. If you choose to deal with these crooks you do so at your own peril. I intend to file a fraud complaint with the *************************************** on Monday morning, and I... read more
Business response:
Dear Mr. ********* deeply regret learning of your dissatisfaction with our services, and we extend our sincerest apologies for not meeting the high standards you rightfully expect from us. At Trajector Medical, we are committed to providing each of our clients with a consistently exceptional and supportive experience, and it is clear that we have fallen short in your case. For this, we offer our genuine apologies.Your feedback is invaluable, and we greatly appreciate your willingness to share your experience. It is through s... read more
Yes they were able to get me an increase, but it would have been nice to know that there are offices like your local DAV that are just as efficient and they Do Not charge you anything. The ********** is where you guys should really be sending Veterans if Trajector really wanted to look out for Veterans then theyd send them there instead of helping me then charging me over $10,000 *****************. IF YOUR A VET AND READING THIS PLEASE GO TO YOUR **************** AND GET THIS DONE AT NO CHARGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... read more
Business response:
Dear *****,We are deeply sorry to hear about your recent experience with Trajector Medical, and we sincerely regret any frustration or disappointment you may have felt. Please accept our most heartfelt apologies for not meeting your expectations. At Trajector Medical, we hold ourselves to high standards of care and service, and it is clear that, in your case, we did not meet those standards. For this, we are truly sorry.Your feedback is incredibly important to us as it provides us with the insight we need to continuously imp... read more
They don't do anything but steal from vets. Great customer service for a place that does the bare minimum, you fill out paperwork they press send... now I owe them 4 grand... despicable
Business response:
Hi, ***** We sincerely regret hearing of your disappointment with our services and want to extend our deepest apologies for not meeting your expectations. At Trajector Medical, we strive to provide each of our clients with a consistently positive and supportive experience. It is evident that we did not meet this standard in your case, and for that, we are truly sorry.Your feedback is invaluable to us, as it helps us identify areas for improvement. We greatly appreciate your honesty in sharing your experience, and we are comm... read more
I had informed the company that I went through another company for my increase and not paying double for the same thing and they continue to send emails and text messages. I have already submitted the proper documentation showing what I needed for them.
Business response:
Hi, ******* We are sorry to hear that you have encountered issues with your invoice and that the finance team has continued to reach out to you. We would like to resolve this for you quickly, and have informed our Escalations Team of your concerns. They will be reaching out to you for more information.Regards,Trajector Medical
Highways robbery. Its purpose is to hep veterans get benefits they have earned . But in the end they receive most of all your payout . Its called get yours and we take 5 times the amount you receive. I will never ever recommend this company.
Business response:
Hi, ******** We are sorry that you have encountered issues with us and that you would not recommend us to others. We take your feedback seriously and want to assist you with your concerns. Our Escalations Team will be contacting you to gather more information. Respectfully.Trajector Medical
Let me start by saying f I could give 0 stars I would.This company is a scam. No one I spoke with was English their first language. With that language barrier created frustration and confusion. I should have backed out then.I was entered for at least 8 claims, all of which were denied. I received an increase on an already claimed disability. With that increase I know owe Trajector a large sum of money, and only have 90 days to pay. I was told to use my "back-pay", you dont get back-pay from an increase. If I dont pay my invo... read more
Business response:
Hi ,***** We are sorry to hear that you are unsatisfied with our service which has led to your negative review. We take your feedback seriously and would like to see what we can do to address your concerns. Our Escalations Team will be reaching out to you soon to gather more information. Respectfully,Trajector Medical
I am currently in-process with Trajector and their office administration is a certificable train wreck.They do not respond to messages sent in, although they tell you to notify them immediately if you received contact from the VA so that they can advise you.Then their customer service line is anything but customer service in that you can never get anyone to pickup the line. My first time calling in because my scheduled appt call ended ringing before I could pick it up. I called them back immediately and after waiting on hold... read more
Business response:
Hi, ****** We are sorry to hear that you are unsatisfied with us which may have led you leave an unsatisfactory review online. We apologize that you encountered communication issues with your team.We understand that reaching a resolution is very important. Our escalations team will be reaching out to you to see what we can do to assist you with your concerns. We would like the opportunity to discuss matters and work toward a resolution with you.Respectfully,Trajector Medical
Biggest bunch of bullies and idiots I have ever run across. I went through the initial process but when it came to the "agreement" the operator really didn't want me to take it to my lawyer for review. He kept trying to just sign it. Then he said he would answer any questions. When I started asking questions he couldn't answer he started trying to give me fluff answers and dodge questions. Then I had enough and ask to speak to a manager. When I finally got ahold of that idiot, he tried to bully me by trying to speak over me ... read more
Business response:
Hello, Will ***** you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience and frustration youve encountered and would like the opportunity to assist you.Unfortunately, we are unable to identify you as a customer by the name listed here. To assist you further and address your concerns directly, we kindly ask you to contact us at ******************************************* and include your name and phone number we have on file. We look forward to resolving this matte... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,401 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open tomorrow at 8:00 a.m.