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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My stay was just alright . The casinos had no smoking areas and a few people still smoked. The rest I didn't like the fact that I wasn't informed about no bath tub and at check in was not given code/for internet. I didn't like the view of roof tops and a little beach water. I didn't know to ask/call for clean linen. I liked the view of the beach and water from my hallway window. I liked the restaurants and stores downstairs HAVANA TOWER.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Very Poor
Business response:
Thank you for providing your feedback and letting us know about your experience, Nagham. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Needs more Handicapped accessible areas. The WiFi was week. The TV was not that clear either like it was very old. Nice bed. Good bathroom too.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Robert. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Ils m'ont chargé 1088$ CAN au lieu de 736$ US tel qu'inscrit sur votre site et votre engagement. Gros problème de facturation - overcharge!! J'attends toujours pour un crédit de quelque 550$ US!!? Crédit à recevoir inscrit sur ma facture. Aséjour 5 nuits = aucun ménage de la chambre
Business response:
Hello Luc, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you, Tropicana Atlantic City
poor service, unfamiliar and rude staff, inconsistent messages and many charges regardless of Diamond Club status Staff was rude and unaccommodating to my 80 year old mother who just lost her husband and has been a patron since the Trop opened. Been going for years. used to be home away from home.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Lisa. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Not good this trip usually very pleased The room was not what we asked for, had to call front desk with no answer so had to gonto front desk and service was rude I usually like the hotel but this trip not so much
Business response:
Thank you for providing your feedback and letting us know about your experience, Joseph. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Poor Hospitality..no Staff Management also..Rude Staff .For them Customer means Cash making machine they dont see anything apart from money. Location
Business response:
Thank you for taking the time to provide feedback on your recent visit, Karim. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
I want a refund? My stay didn’t have no internet they whole stay I was there I want a refund
Business response:
Our apologies for your poor experience, Boomin. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
the room is nice but everything else sucks. I don’t like self check in it was confusing, the elevators are all slow need to upgrade (both parking garage and hotel room elevators), the staff events wasn’t organized we all have to leave very late and casino floors smell like puke and not to mention the signs need to update also couldn’t find the way onto boardwalk. I like the room it is very spacious and ocean view is beautiful.
Business response:
Hello Chhay, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,692 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.