This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad everything nothing
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Fair Housekeeping, wished they came in and cleaned the room, empty the trash, etc ...... Didn't like where we had to park, too far from the Lobby/check in....I had two handicap sisters with me. Not convenient!!! Also, people behind the desk didn't offer any extra information, unless I asked about things.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tawney. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad No one clean the room or sent towels the water was brown they told us to run the water until it turned clear they did call 911 for me when my mom had to be rushed to the hospital and was there for the entire stay
Business response:
We are sorry to hear about your poor experience, Minnie. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
First, thanks for the high floor with a view of the ocean. My stay was good. Offer water when a drink is ordered. I was there for 3 nights. I had to call for fresh towels and coffee. “I don’t clean that room” said the housekeeper 2 doors down.?! She did give me some coffee though. So I tipped her since I never saw or experienced MY housekeeper. Also, if you plan to continue having smoking rooms, a fan would be nice since the windows can’t be open! Now, a thought that may be running through your head,…If he wants to smoke, le... read more
Business response:
We are sorry to hear about your poor experience, Robert. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
Hello Lopez, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you, Tropicana Atlantic City
Poor
Business response:
Our apologies for your poor experience, Wael. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Security for the show was unorganized, vending machines were broken, and no water in the hotel. The vent in the bathroom was loud and consistent. The room was very nice and clean.
Business response:
We appreciate you taking the time to provide your feedback, Sandra. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Very Poor
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
had a good time at casino. and the club and the Mexican restaurant was really good the room was so outdated definitely needs updating and better amenities
Business response:
Thank you for taking the time to provide feedback on your recent visit, Stacy. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,696 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.