This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No rooms just pay and get ripped off
Business response:
Thank you for taking the time to provide feedback on your recent visit, Albert. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Great casino but I will never go there again to stay again. the price I paid for the room was ridiculously high. i had to listen to the person behind the counter argue with a manger to close her check in no line because that wasn’t her job but I couldn’t check I. because the kiosk would not accept mine nor about 15 other peoples QR code. I wasn’t told I had to ask for my room to be cleaned. it smelled of cigarette smoke in a non smoking room and I have asthma. the phone didn’t work and I was told someone would be up to fix i... read more
Business response:
Hello Anonymous, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you, Tropicana Atlantic City
Bad the staff very rude , terrible customer service , no shampoo , no conditioner, we stayed in line for 3 hours to check in we got in there 3:30 to check in at 4 our time and they didn’t check us in until 6:15 pm very sad it was fun place to be at
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
It was ok The food was good. The room you nice but could have a mini refrigerator.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Sanford. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad The room that we were given is big. The problem is, the AC is not working. We stayed the entire night on an 80°F room up until we left. We called front desk at 1am and were told that somebody is coming in an hour to check it and up until we left, no one came. Front desk is literally worthless telling us if we want to file a complain, we need to talk to a manager. The vibe of the place is nice
Business response:
Thank you for taking the time to provide feedback on your recent visit, Neafelio. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad
Business response:
Our apologies for your poor experience, Ronald. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Terrible stay probably the worse experience I’ve ever had at this location. This truly makes me reevaluate staying at th I had major issues checking in. I did the self check-in and room was not ready at 4pm. I signed up for an email to let me know when the room was ready and I was never notified so I walked back over 3 hours later and checked in. my fear is that if I didn’t keep checking I would still be waiting. the location in terms of proximity to the other resorts was good.
Business response:
We are sorry to hear about your poor experience, Jonathan. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
Our apologies for your poor experience, Jaquan. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Marlene. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,682 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.