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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad
Business response:
Thank you for providing your feedback and letting us know about your experience, Ortiz. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Disappointing That I was charged more than what I was quoted on booking.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Mrs. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Outside of the room was fine . the room was disgusting. Stains all over furnishings, carpets, sheets, shower curtain. Mold in bathroom doorway. Windows filthy, bathroom door was a glass slider also filthy. Couldn’t walk around without shoes. When I called to complain they offered to come up and clean it. That would of taken all night, with steam cleaner cause housekeeping wasn’t cleaning that. hotel has many restaurants and shops.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
We enjoyed the casino itself but not our room Our room was not fully cleaned and we did not like not having a window that gave us natural sunlight. It was very dark and dull in our room. The resort & casino was nice and fun
Business response:
Thank you for taking the time to provide feedback on your recent visit, Adam. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
we were also situated between two families that were having a party till late hours and could never get anyone at front no towels nor room service nor maid service. took us 24 hours to get clean towels and we had to go in person to maid service to get them this time I was not happy with the room we were given
Business response:
Thank you for taking the time to provide feedback on your recent visit, Celia. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing I was very disappointed with a lot of things here
Business response:
Our apologies for your poor experience, Janet. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Vey Disappointed Paid extra for the suite the shower didn’t work properly!! The sofas was disgusting and when I spoke to I believe Darryl or Darren all he said was he was sorry and could send someone to clean the sofa and try to fix the shower. Unacceptable!!! Usually we stay at the Ocean but wanted to try something new, that was a terrible mistake. Definitely would not recommend or be staying at this hotel again. I’m also going to do a google review. Only Chickie’s & Pete’s
Business response:
Thank you for taking the time to provide feedback on your recent visit, Thomas. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair The check-in process took over half an hour as the non-diamond members were ignored and there were only four staff members working. My room was hot and dirty. There were trash bags outside my room for half of the first day that I was there. I could not control the temperature in my room. The hallway needed to be vacuumed.
Business response:
We are sorry to hear about your poor experience, Jim. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Tropicana Chelsea Needs to be updated! Upon arrival for check in machines were broke 4 staff members on line for 45 mins. Room smelled like smoke although it was non smoking Ice machine broke
Business response:
Thank you for taking the time to provide feedback on your recent visit, Candice. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,682 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.