Tropicana Atlantic City

3.9

Casinos
Atlantic City, NJ

About this business

Arts & Entertainment Casinos

Location details

2831 Boardwalk, Atlantic City, NJ, 08401, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.989,169 reviews

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Melany

3 years ago

Casino Good-West tower rooms bad. Front desk was rude during check in. Name was Ingrid. Close to everything

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more

Kathleen

3 years ago

Very Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, Kathleen. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Alethea

3 years ago

will likely not be back. very difficult to navigate. signage was poor. staff sent us the long way to our room. food was expensive! location

Business response:

Our apologies for your poor experience, Alethea. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Neha

3 years ago

Disappointing The coffee machine was broken in our room and it took them 2 days to replace it. Also while booking I had mentioned that it was a special occasion as we were celebrating someone’s 40th birthday. we didn’t hav any special consideration for that location

Business response:

We appreciate you taking the time to provide your feedback, Neha. Your comments have been shared with the appropriate team for their input and attention.

Diane

3 years ago

Disappointed & Ruined Family Trip I was short changed on my room i pre paid for 1 room 2 queen beds i got 1 king instead and had to add a cot! No remote control for TV was in the room, AND THE DOOR DID NOT LOCK!! I was stuck in my room for 2 hours while a locksmith was found. I also was not in the same section with my family that i previously PAID FOR!! Guest services hung up or disconnected my SOS calls 7 times. I still cannot reach anyone to request compensation for this disaster Breakfast at the restaurants were good

Business response:

We are sorry to hear about your poor experience, Diane. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Michael

3 years ago

bad room dirty. no water pressure soda and ice machines not working on multiple floors can’t adjust room temperature

Business response:

Thank you for taking the time to provide feedback on your recent visit, Michael. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Claude

3 years ago

Une erreur Propreté. Du "sang" sous les vitres sur le meuble de la chambre. On m'a changé de chambre pour cette raison. Des collants aux murs encore présents. Ventilateur non fonctionnel dans la salle de bain, Personnel ne comprenant pas l'anglais à beaucoup d'occasions. Je me suis fait réveiller le matin par les nettoyeurs de vitres sur des échafauds. Un avis la veille de l'hôtel aurait été le minimum. Le coffre-fort était bloqué. On aurait dû remarqué la chose.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Claude. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Parett

3 years ago

I informed them of the pest problem and still got no refund. Roaches That I smoking room

Business response:

Thank you for taking the time to provide feedback on your recent visit, Parett. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Samir

3 years ago

Wish it's easy from the beginning They reserve a room for us in the Havana building witch it's very far from the main entrance a lot of walking around while I explain and request a handicap room and close to the action When they moved us to the main building

Business response:

We appreciate you taking the time to provide your feedback, Samir. Your comments have been shared with the appropriate team for their input and attention.