This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not worth the money. Don't recommend. Beautiful to visit the casino and the stores only! There was a hidden fee at check in. Another resort fee when in our confirmation email it said it was already included. Staff was helpful but they were not polite. I reserved 2 rooms a king and double. When I check I checked in they informed me they had no more king size bedrooms so they gave me another double. I waited almost one hour to check in at the front desk since my reservation couldn't be access through the kiosk machine. Pool ho... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Jennifer. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
as soon as i got there the communication was off very poor customer service the rooms and place looked nice
Business response:
Thank you for providing your feedback and letting us know about your experience, Kiara. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Very Poor There were limited tables and a workers strike going on right outside the casino. Made for a very uncomfortable environment and bad mood throughout the entire stay. They stood outside the entrances to the Tropicana on the boardwalk my entire stay NA
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again we are truly sorry and hope that you accept out apologies.
Disappointing I upgraded my room during check-in. I was told I would get a 49in tv and an oceanview room. I got a 32 in tv with a broken remote and my windows faced other buildings. The floor was also dirty
Business response:
Thank you for the valuable feedback on your recent visit. I will be sharing your comments with my service team to help us improve for your next visit. Again, thank you, and have a good day.
Bad
Business response:
It’s never easy reading how we did not live up to our guests expectations. But we appreciate the time you’ve taken to let us know. We take it all in and discuss what we can do to satisfy all of our guests.
Eh. Disappointing. Insanely difficult to use any of the check in or check out kiosks. It takes forever to walk to your room from the casino itself (felt like 15-20 minutes each time) and it's genuinely a shorter walk to go from the casino to another motel across the street. The room was very pretty with a decent view, everything seemed clean.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again we are truly sorry and hope that you accept out apologies.
regular la recepcionista tenía un pésimo carácter pareciera que estaba de mal humor no me gusto como me trato y aparte el aire acondicionado del cuarto no estaba funcionando y pasamos una noche muy mala sufriendo por el calor. las instalaciones espectaculares todo hermoso
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again we are truly sorry and hope that you accept out apologies.
Bad The fact that I wasted $700 and sent into a room and had to use the resorts bathroom instead of Tropicana and I had used the bathroom when the boardwalk and had it through the refrigerator door open because it was so hot the air didn't I should get my money back because you people sent me into a place where the toilet didn't work needed the air conditioner
Business response:
Our apologies for your poor experience, Soder. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
no air conditioning in the month of June is unacceptable. The air conditioning unit in our room was broken. We called to get a new room but the receptionist said they would send someone to come and fix it but they never did. i liked the location of the property.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again we are truly sorry and hope that you accept out apologies.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,200 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.