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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was really bad stay, and I won’t be going there again. I didn’t like the staffing, the fact that me and my partner were in a nonsmoking area and it smelled like weed. We reported the incident tow front desk, but they didn’t do anything. They also changed my room last minute and gave me a lower cost room, but didn’t give me a refund for the extra cost of the room. I try to go to the front desk in the morning, but no one was there so I just left and I’m not coming back. The locations ,and the casino was the only thing good ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again, we hope you accept our apologies.
Bad
Business response:
It’s never easy reading how we did not live up to our guests expectations. But we appreciate the time you’ve taken to let us know. We take it all in and discuss what we can do to satisfy all of our guests.
I was charged wrong I was Charged wrong I was charged wrong
Business response:
We are sorry to hear about your poor experience, Vanessa. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
not satisfied all the pools were closed, the room was extremely hot!!! the walk to the room was outrageously far. not to mention from the parking garage to everything else was not convenient. spent a lot of time trying to find my way then actually enjoying the trip. the beach was kind of close, everything was just super far.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again we are truly sorry and hope that you accept out apologies.
Horrible They could be swep mopped given towels put clean sheets AC didn't work no pool access What went right
Business response:
It’s never easy reading how we did not live up to our guests expectations. But we appreciate the time you’ve taken to let us know. We take it all in and discuss what we can do to satisfy all of our guests.
Poor
Business response:
Austin, we are truly sorry that you did not enjoy your experience. This is a disappointment for us as well, our only goal is for our guests to be happy. Once again, we are truly sorry and hope that you can accept our apologies.
don’t know if I want to stay the again will be looking for another hotel. I picked a smoke free room and it looked like it wasn’t. my sheets had cigarette burns on them the furniture had cigarette burns on them also. I don’t really think the cleaning crew cleaned up the room at all there was gum stuck on the walls around the bed and someone’s contacts on the dresser 🤦. I was very disappointed so much for a smoke free when that’s all you smell when you come out the room I love the property
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We will make sure to let the appropriate team know about your experience. Once again we are truly sorry and hope that you accept out apologies.
Fair
Business response:
Thank you for your feedback, we are sorry to read that you did not fully enjoy your experience, and we hope to get another chance servicing you. We hope the next time could be a 5-star experience. Have a great day
over all ok I personally love AC but i wont be staying there again the room was far down the the hall and it was outdated no sitting couch or chair in the room out dated Thermostat. The front desk was not helpful the only thing i like about Tropicana is the shops and restaurants and the outdoor pool
Business response:
It’s never easy reading how we did not live up to our guests expectations. But we appreciate the time you’ve taken to let us know. We take it all in and discuss what we can do to satisfy all of our guests.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,200 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.