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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were moved to 3 different rooms for problems with a/c. The staff was unpleasant or helpful. The customer service and rooms The dining experience at the restaurants.
Business response:
We are sorry to hear about your poor experience, Emily. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Bad
Business response:
We appreciate you choosing our resort for your recent stay and thankful for your feedback. We are disappointed that your experience did not reflect our world-class amenities and AAA Four Diamond property. We are grateful to learn about these areas of opportunity in greater detail. If you would like to discuss your experience further, please contact us at https://totalrewards.custhelp.com/app/ask_first. Thank you for your feedback and we look forward to being in contact with you shortly.
I brought my girlfriend to celebrate her birthday, what a mistake between the smell of marijuana in every inch of the ho rooms need update, zero amenities, LOUD hallways!! carpeting looks old and worn. location
Business response:
Thank you for choosing Tropicana to celebrate your special occasion. We are sorry to read that you did not enjoy your experience and appreciate the time you have taken to let us know. We review all comments and discuss what can we do to satisfy all who come to visit us. We do hope you will return so that we can get another chance to show you a 5-star experience! Cheers!
Fair
Business response:
We appreciate you taking the time to provide your feedback, Peter. Your comments have been shared with the appropriate team for their input and attention.
Disappointing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Laquana. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Was not a good experience What they advertise online how beautiful the rooms are it is not what I got. They had to change my room 3 times as my original room Was not available due to electric outages. After the 3rd room, Which is considered as a classic room, they said it was an outage and in that part of the hotel I experience broken doors, Brown water when you run the water in the toilet, or the sink. The room was also smaller than needed to be. It was my husband's birthday And we normally stay at the Hard Rock Cafe. I tho... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Kimeyasha. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Need help I had 2 rooms one wasn't clean. And the outlet was open didn't get no offer didn't get no refund . I like the room. And the location don't mind coming back.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tisha. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Our room was not clean The room was not clean
Business response:
Our apologies for your poor experience, Steven. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Disappointing
Business response:
Hello Annette, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.