This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Checking in had only one employee line out the door manager did nothing dispute charge refunded $ Nothing to like horrbile room in west tower broken toilet can't belive it charged over 100 dollars
Business response:
Thank you for taking the time to provide feedback on your recent visit, Angelo. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor I stayed in the Chelsea Tower and it was horrible. I had to switch rooms because the shower nob was on the floor. The rooms are dingy and very uncomfortable. There is no way anyone should spend $800 for a weekend to stay in this section of the hotel.
Business response:
We are sorry to hear about your poor experience, Danielle. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Hotel itself is beautiful. Rooms on a Saturday night were very expensive and very basic. Our bathroom light was broken and was not fixed until after 2 phone calls and service came at midnight. The other room fridge was not working. We never called but for the price we paid per room we had high expectations. Room was clean and ready ahead of check in time.
Business response:
We are sorry to hear about your poor experience, Hugo. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
was disappointed to have spent $350 on a room and it be from the 70’s or 80’s old decor dark decor it was clean
Business response:
Thank you for taking the time to provide feedback on your recent visit, Nicole. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad the one and o my thing I liked about my say was the view but other then that the employees were too rude giving attitude and not being professional and ms Haniyan did not give good instruction in checkin knowing the hotel was huge and gave poor customer service she was not friendly she gave attitude, and I did felt racism by some staff my room key was not working and when I went to front desk they called security and never showed and I had my elderly mother and grandmother waiting outside the room for 2 hours my experien... read more
Business response:
We are sorry to hear about your poor experience, Miguel. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Bad Room was dirty and guests were unruly
Business response:
Thank you for taking the time to provide feedback on your recent visit, Todd. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Scam .Cost of the room was advertised to be lower than what they finally charged me. Extra fees and surcharges that cost me almost twice as much as what was originally advertised wound up being the final charge. Comfortable and clean
Business response:
Thank you for taking the time to provide feedback on your recent visit, Samuel. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
Business response:
Hello Lacovia, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Disappointing
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Tropicana Atlantic City
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.