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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Run Down First room assigned had an ottoman with the legs broken off. Someone left the safe locked and the toilet didn’t flush. Room looked very worn and aged. It was in the Chelsea Tower. The second room was better , but the AC didn’t work. Would never stay in the Chelsea Tower again. Staff was very helpful.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Would. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor Funky smell in the room , walls have chipped paint , paid for a king bed my husband and I got 2 queens . I always come here however this time was a mess .they had my party running all over, no valet unless your diamond .
Business response:
Thank you for taking the time to provide feedback on your recent visit, Maria. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Trop AC A/C didn't work in room and shower pressure was terrible. It was clean.
Business response:
We appreciate you taking the time to provide your feedback, Bonnie. Your comments have been shared with the appropriate team.
Disappointing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Casey. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing The room was left dirty and dirty towels were left in our room from the prior occupants. The windows were so dirty we couldn't see out them clearly at all. Check In was a complete nightmare. The line was REALLY long, the check in machines were not working properly and the staff behind the desk were completely overwhelmed and understaffed. The location was great. The casino is huge and has so many fun restaurants and shops.
Business response:
We are sorry to hear about your poor experience, Olivia. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We have forwarded your concerns to our appropriate teams for review.
Disappointing Seeing the bottom layer of bedsheets stained like it was in the below picture just kind of put a damper on the night Employees working the front were really helpful and kind
Business response:
Thank you for taking the time to provide feedback on your recent visit. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Needs better management skills. Paid for king beds, they weren't available. Manager wouldn't give us a comp dinner, breakfast, anything. She said take the rooms we have or don't check in. No maps provided to navigate huge complex very confusing. Check in was a mess, as was parking.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Dennis. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing El cuarto que nos tocó fue en la torre Chelsea . Muy pequeño el cuarto no dieron shampoo jabón , tampoco dieron servicio de limpieza francamente estoy decepcionada de ese hotel primera y última ves que estuve ahí . Que esta cerca a la playa
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Wasn't what I was expected The distance of the room location from the parking lot.. was extremely difficult walking with luggage and bags had no idea it was so far away. The fact that their wasn't any room service on the days we were there. I to search for places to eat. Didn't know food options were not available which made delivery extremely difficult. Bathroom toliet was a little slow with flushing. Curtains wouldn't close. Woke up with sun in face Shower . Contactless checking was great yet I would have like to talk to s... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,742 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.