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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Didn't meet expectations. Person at check in seemed like it was a bother. Check in was a hassle at the kiosk. Room was close to elevator. Thermostat was set on heat at 80 degrees. But the room was cool. Bed was sloping toward the middle. Someone left toilet paper in the toilet not flushed. Didn't get the type of room booked. Room was somewhat quiet.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Hate it Everything Nothing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tynice. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair Rooms didn’t look how it was pictured
Business response:
We appreciate you taking the time to provide your feedback, Nicole. Your comments have been shared with the appropriate team.
Uncomfortable!! The room was very poorly maintained and shabby. No carpet in the room cheap flooring, bathroom flooded from the shower and the toilet did not work properly!!! No other room was available the desk clerk told me they were booked. The common areas are beautiful!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Disappointing Room have issue no ac fridge freezing my food an can't adjust the fridge The bathroom are real nice
Business response:
Hello Scott, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Very unpleasant Reviews were useless Daughter was robbed on beach within an hour of being there Broken windows on building Homeless people all over boardwalk right outside building Wallpaper falling off wall and mold under it right outside room shall I go on.............. Breakfast was the best thing there
Business response:
Thank you for taking the time to provide feedback on your recent visit, Stephen. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Dissatisfied with just about everything. The room was not the best, not even fair. The room never cooled down, no maid service, VERY OLD room. Wall paper in the halls were peeling. I have stay at the Tropicana in September of last year (during the height of COVID-19) but this experience was NOT good. Maybe another time. Most restaurants at the Tropicana were close until the weekend. Had to go out for dinner. One of the only restaurants opened had slow sever (understandable due to COVID-19/ staff shortage.) Despite the excuse... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Very Poor Old room not modern. Ceiling had evidence of leaks. Rug was wet by ac vent. Curtains were velvet and dirty. Could not adjust air conditioning unit. It was locked at 68. Room was way too far from everything. Outdoor pools had no water. Hallway always smelled like Marijuana although it was non smoking. Other than security, could not locate front desk staff The bed and pillows were comfortable.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,742 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.