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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor Run down hotel no employee presents at all and the lay out is hard to follow
Business response:
Hello Stacy, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Poor Bathroom dirty, Vending and ice machines non functioning, 1 person at check in with extremely long lines. Door in room connecting to some else room so not very private. I will never come back, nothing looked clean and the pictures of my room were deceitful, did not look like anything they described. There were kids next door and we were on a SMOKING permitted floor so I'm not sure how small children are allowed in the area instead of being in a non smoking room, oh and if the person next door showered we were able to he... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Horrible AC never worked even after switching rooms . Staff was unfriendly. We stayed in a hot steamy room . Not worth the price I had to pay for that. Totally disappointing Nothing absolutely.
Business response:
Thank you for taking the time to provide feedback on your recent visit, David. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Very Poor
Business response:
Thank you for sharing your feedback, Greg. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Tropicana Atlantic City
Bad
Business response:
Thank you for providing your feedback and letting us know about your experience, T. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Bad room, bad show at the Anthem Lounge, bad stay as a whole! The front desk person was rude and we could barely understand her. The show at the Anthem Lounge was terrible. The air conditioner in the room was so noisy that every time in went off and on it woke us up through out the night. Someone banged on our door at 9am asking if we were checking out saying it needed to be cleaned. The rooms are old and stale and need new ceilings and walls. The stairwells smell like urine. They needed a security person to handle the eleva... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tonia. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad I reserved a closer west tower. I did not get this room. I was placed in chelsea tower. Which is the farthestl way from parking garage. Was terrible experience. Will never get chelsea tower ever again. Nothing!!!
Business response:
Hello Ronald, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
Very Good Rooms were in horrible condition. Exposed outlets, liquid stains on the walls. Paint chipping. Hasn’t been updated and 25+ years. Disgraceful Absolutely nothing
Business response:
We sincerely appreciate you taking the time to share your experience and great rating with all of us. We hope to welcome you back again soon. Thank you, Tropicana Atlantic City
Disappointing
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,742 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.