Tru by Hilton Goodyear Phoenix West

Christine 

on Expedia

3 years ago

Terrible beds, no cleaning service, had to even empty trash, rude employees, poorly constructed, very noisy 

Matt 

on Expedia

3 years ago

The breakfast food was the exact same every day (wished they would have least changed the eggs or sausage after 3 days of it). The room was missing shampoo and conditioner and no hand soap. My car was broken into at Estrella State Park and when I got to the hotel since I had no money I thought they would have at least offered to help in some way.... nope nothing. I had to park my broken rental car in their parking lot and hope that it was ok since they had no plastic and tape to at least keep the elements out. AND on top of ... read more

Carrie 

on Expedia

3 years ago

Disappointed Heading to our room, we noticed our trash can was sitting outside the door in the hallway and also noticed debris trickled throughout the hallway! There was dirty q-tips and just trash riddled on the carpet, super gross!!! Then I noticed when we left for dinner that most of the hallways were not vacuumed or kept up and all the tables for breakfast were all dirty and not maintained! 

Diem 

on Expedia

3 years ago

The room good and clean, and good customer services. Another thing maybe the hotel have policies in room after 10pm don’t make too noise. My family really tired the first night because next room super noise to midnight about between 1am-2am. My family couldn’t sleep well. I never got that happen before to stay in hotel my travel. 

Verified traveller 

on Expedia

3 years ago

Wouldn’t let me check in with