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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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The appearance and location of the hotel are great; from the front desk to the housekeeping, they have a great personalities and are always willing to help. But when it comes to the rooms, it's like checking into a raunchy hotel in Vegas.
Shower was great. Room was small, no closet, no drawers. First room a/c didn't work and we were relocated immediately (good). Husband's key card did not work and guy at front desk argued with him that his wife must be locking him out. Really??? Women at front desk were fine, but this guy needs some customer service training. Also no remote for TV so we had to ask for that as well.
This is a relatively new property. The electricity in the bathroom worked sporadically & the drain in the sink was extremely slow. There was no bottled water available in the hotel for purchase. $10 a night to park in a near-empty lot.
No staff at front desk for over 30 minutes when we arrived. Properly is overpriced for what is offered. Rooms very small
Items were lost and not found. Called the same day I checked out and housekeeping denied finding anything in my room. Went directly to a new property that day with no stops in between so I'm certain items were in the room. I'm at fault for leaving them in the room but disappointing the staff wasn't truthful.
Charge to park 👎 Super disappointed they charge 10$ for parking now. Stayed here before and never charged for parking. Remote location, nothing special surrounding the area except freeway and open fields and they charge parking like you’re in downtown or Vegas. What a joke
Hilton is not living up to its brand with TRU Tru considers itself an eco-friendly brand - but nothing in our room was reusable - all paper and plastic. The sheets were HORRIBLE - bottom sheet had no elastic and did not stay on the mattress. The sheets felt like plastic and prevented my husband and I from sleeping at all. The room stated there was underbed storage but there was none. They also charged $10 for parking - in the suburbs of Phoenix with nothing but space all around them! A dirt lot in front of the hotel added to... read more
This hotel doesn't compare to the other Hiltons. I'm guessing the "Tru" means it's bare bones -- no carpet, so you can hear every step the people above take. It's like you're inside a drum.
They sent link to get digital access to room but it didn't work, was never able to get it, no hot water first day of stay
Business response:
Thank you for the feedback, Eric. Not sure what the issue was there but I will pass along to management.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,367 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.