Tru by Hilton Goodyear Phoenix West

Juan 

on Expedia

3 years ago

Awful Experience! 

Jason 

on Expedia

3 years ago

Death Trap The hotel hallways are filthy, the same sunflower seeds and Cheetos remained in the same hallway my entire 4 night stay. The best part of my trip was being stuck inside the #2 elevator for one hour and twenty five minutes. The Fire Department couldn't even get me out. The staff was very apologetic, but this place is a dumpster, and not built to any type of safety standards. The elevator I was trapped in had no inspection tag, make, model, or serial number much less a current quarterly inspection. The fire departme... read more

Nancy 

on Expedia

3 years ago

The room was not very clean and there were crickets in the room at night 

miguel 

on Expedia

3 years ago

dusty room Bed was supper itchy and room very dusty 

Verified traveller 

on Expedia

3 years ago

Business stay on our way to Yuma AZ Could be a nice hotel just needs to be cleaned and maintained. Dirty floors throughout, walls garbage overflowing. Door very sticky in our room entry and bathroom. We will not be back! 

Brian 

on Expedia

4 years ago

Clean where it counted We stayed 2 nights The hallways were not vacuumed and elevators were not clean either Rooms were clean Every door on our floor looked damaged possibly by the housekeeping carts All damage was at exact same height 

Susan 

on Expedia

4 years ago

Spent too much time on design, not usefulness. The room looked nice, sparse, but that’s the esthetic. However it did not work well. The tub/shower didn’t drain. So we couldn’t shower. It was difficult to use the soap dispenser for hand washing. Worst part was that the electric blinds raised and lowered themselves at random, all through the night.