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True Friends Moving Company
- Nashville, TN
About this business
Location details
700 East Old Hickory Blvd, Nashville, TN, 37115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I cannot emphasize enough that this is the WORST moving experience! Steer clear of this business! I’ll provide a long bulleted list to summarize my long list of issues that I had with “True Friends” moving company. Day 1 10/14/2021: Pack and Prep (4 Hours 15 Minutes. $199/Hr + Supplies + Transportation Costs) -Mover #1 who is supposed to be packing my kitchen takes a phone call outside and then let’s me know that he just received a job offer and he can now quit this job with True Friends. He said he would be turnin... read more
They totally ruined ALL our our furniture. Although they are supposed to wrap all your furniture, THEY DO NOT! 3 of my leather couch were damaged with holes dug on the sides ( unreparable) and 2 others rip to shreds on the sides. The company did NOTHING to help or fix or replace! We were told that we should have bought the extra insurance, ... which we were NEVER offered. Check BBB, this company has many complaints, which are all the same as this one! There were Much more damaged furniture, which they totally disregar... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Gisèle . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. However, we would like to note that we efficiently sent out an extraordinary repair technician to repair your damaged items as well as exceeded the standard coverage offered with your move to make things right. We are sorry to hear that you are still not satisfied with us after we went above and beyond to resolve your conce... read more
Absolutely the worst moving experience I have ever had. Broken furniture and glass. Missing hardware. Movers not equipped to reassemble items. Scuffed walls and paint. Cost was substantially more to move back than to move out. I will NEVER let anyone from this company in my home again!!!
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at claims@truefriendsmoving.com and we'd be happy to help you out. Sincerely, True Friends Moving Company
Finally posted a review of true friends. Here it is if you wanted to post it anywhere else. We have moved all over North America and have utilized several different moving companies. This was by far the worst moving experience I have had. In a hand full of previous professional moves, we have had almost no damaged items. That was not the case with True Friends. Boxes were poorly packed. Many of the larger boxes were not packed full and were collapsed, even before they were loaded on the truck. Heavy items were packed on top... read more
Guys were careless on several items. Dryer badly dented & washing machine scratched, with the dryer resulting in one of the bearings in our dryer falling out of alignment, causing metal to grind on metal when turned on, and a separate scheduled maintenance is now needed on the dryer (both are barely more than 3 years old). Not to mention they lost 8 screws that went to our bed frame, which we later found scattered on the sidewalk of the place we moved from the following day, but had already gone out to purchase more screws... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Paul. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our claims department at claims@truefriendsmoving.com and we'd be happy to help you out. Sincerely, True Friends Moving Company
DO.....NOT.....HIRE.......THESE PEOPLE!! They didn't bring enough trucks, they didn't bring enough people, they didn't bring enough boxes. They showed up the first day to pack our things, ran out of boxes and assured us they'd bring more in the morning to finish packing while they were loading. They didn't bring more. I asked at lunch what the plan was to get the rest of our things packed and we offered multiple times to go pick up more boxes. The response? I HAVEN'T REALLY THOUGH ABOUT THAT YET....... Fast forward to... read more
Business response:
Hello Heath, We attempted to call you to discuss your experience with us, but we did not receive a response. After reviewing your job, we understand that we offered to send out an additional mover/truck to assist with the additional items left, but you declined. You preferred to take the remaining items in your trailer. If you wish to discuss your experience further, you are welcome to call us. We hope to leave you with a better impression of our company.
They were supposed to show up between 9-10 am and didn’t get there until 2pm. We used them last year and they were great, they sent 2 guys to move us into a 2 story house with lots of heavy furniture and it took about 3 hours. This time they sent 3 workers, 1 was injured and sat in the truck most of the time. It took nearly 7 hours to move even less furniture, as we gave away our living room furniture before we moved, into a ranch style house. It cost $2000 for a move that should not have cost more than $1500! Super disappoi... read more
Quoted us one amount but charged us $300 over the quoted price even though we only used them for 1 hour and 45 minutes. They charge a $249 trip charge, just to get to your house before they even start moving! Never again. $700 for 1 hour and 45 minutes worth of work.
Quoted us one amount but charged us $300 over the quoted price even though we only used them for 1 hour and 45 minutes. They charge a $249 dollar trip charge, just to get to your house before they even start moving! This company is a scam! Never again. $700 for a hour and 45 minutes worth of work. I had know idea I was paying plastic surgery prices for movers.
Business response:
John, we are certainly not a scam and very clear with our pricing. We charge by the hour so that clients only pay for the time they need/use. You're referring to our minimum not an estimate. We bill hourly from arrival thru completion and have a 1 hour service charge on all local moves. Hate to see a negative review as we say it over the phone when booking, then email it over and even have the client sign/agree before we start the move.
Frequently asked questions about True Friends Moving Company
How is True Friends Moving Company rated?
True Friends Moving Company has a 4.6 star rating with 4,834 reviews.
When is True Friends Moving Company open?
True Friends Moving Company is closed now. It will open at 12:00 p.m.