Salesforce Product Owner / Business Analyst at Birdeye in Gurugram, India - Apply now!

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and  Accel-KKR.

Who you are:

• The ideal candidate will have a strong understanding of Salesforce and how it can be used to maximize operational efficiency and improve customer experience
• The successful candidate should have a minimum of 4 years of experience in Salesforce, have strong knowledge of Salesforce’s configuration, customization, and integration capabilities, and have a thorough understanding of the Salesforce platform and its data model
• Additionally, they should be comfortable working closely with stakeholders to help drive business objectives and have a demonstrated ability to troubleshoot and solve complex problems
• The ideal candidate should have excellent communication skills and be comfortable working in a fast-paced environment

What You'll Do:

The ideal candidate will have a customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success. You also will ensure that our customers’ voice is represented by serving as the Key player across the Birdeye landscape, surfacing feedback and trends for our business partners and advocating directly for the solutions that improve both product and functional experience, and will accelerate our customer’s success through digital transformation within functional domains. You will scale expertise by creating relationships across the enterprise, making intentional investments in the areas that benefit our customers the most

• Bachelors in a technical discipline such as: Computer Science / Mathematics / Engineering
• 5+ years of experience working as a Salesforce Administrator
• Salesforce certified Administrator and or Sales/Service Cloud consultant
• Previous experience working, and leading, in an agile environment

Why You'll Join Us: 

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.