Senior UX Writer at Birdeye in Gurugram, India - Apply now!

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

Position Overview:

We are seeking a talented Content Writer to join our team. The ideal candidate should have experience writing high-quality content for B2B SaaS companies in North America. The candidate will be responsible for creating compelling and informative content tailored to our target audience's needs.

Key Responsibilities:

• Create high-quality and engaging content for the product user experience.
• Edit and proofread content created by designers, product managers to ensure it meets the company's high standards for quality, tone, and style.
• Research to ensure that all content is informative and accurate and stays up-to-date with industry trends and best practices.
• Develop a deep understanding of the target audience and create content that speaks directly to their needs and pain points.
• Collaborate with internal teams, including the marketing team, to create content that aligns with the company's overall strategy and messaging.
• Manage and prioritize multiple projects simultaneously, ensuring that all deadlines are met.

• Bachelor's degree in English, Journalism, Communications, or a related field.
• At least 3-4 years of experience writing content for B2B SaaS companies in North America.
• Strong writing, editing, and proofreading skills, with the ability to create engaging and informative content that resonates with the target audience.
• Excellent research skills, with the ability to conduct thorough research on a wide range of topics.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Ability to work collaboratively with internal teams and external partners.
• Excellent communication and interpersonal skills.

Why You’ll Love Working Here

• Join a design-forward team that values collaboration, clarity, and craft.
• Help shape a product that serves 150,000 customers
• Flexible work environment with opportunities for growth and ownership.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.