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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
No, because when I signed the contract to replace my windows on 5/3/2023, Universal Windows' service technicians didn't install my windows until 6/12/2023 and they did a lousy job replacing the windows. The caulking was absolutely horrible, they put a hole my new bathroom window screen, they cracked my marble windowsills in both the kitchen and in one of the bedrooms, and they left an opening on my siding under my kitchen window on the outside that they didn't bother to use a metal base to cover it up so water wouldn't seep ... read more
Although the windows are good quality, the customer service was severely lacking. Multiple times in my attempt to get the correct window and broken window replaced, I received different time frames and answers to my questions. It was an awful experience as a first time homeowner.
I am disgusted with the level on customer service I have received from this company
I have asked many times to speak with Eric the Manager and Matt the sales person that sold us the product. I have yet received a phone call for either one of them. I was told neither one has voice mail which is very unlikely. Again, the lack of follow up and communication to resolve issues is not very satisfactory.
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,744 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open at 8:00 a.m.