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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Our door was not correct and has to be reordered. I will wait to see much longer the process takes.
Business response:
Anessa, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. I have forwarded this along to our customer experience team and someone should be reaching out to you shortly - to discuss your feedback further or to resolve any issues. In the meantime, please feel free to contact our customer service team at (855) 293-7813 or customerserv... read more
For the amount I paid the quality of window and installation did not meet my expectations. I would never recommend Universal Window Direct ever
Business response:
Hello, Robbie. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email customerservice@universalwindowsdirect.com with your contact information and we will be sure to reach out. - SS
Canceled delivery once then canceled delivery one hour before scheduled appointment then rescheduled again.. multiple day's waiting on delivery had to reschedule other appointments.
Business response:
Ruth , we sincerely apologize for the delays you experienced during your project. We understand the importance of timeliness and are actively working to improve our scheduling process to ensure smoother timelines in the future. Thank you for your feedback and please don't hesitate to contact our team directly at (855) 293-7813 to further discuss this experience.
I have no friends
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Business response:
Hi Tim, we hope we were able to resolve your concerns as we work to get your new windows in. We look forward to completing your project and appreciate your patience and understanding in the meantime. - MS
We are currently waiting for a replacement of 2 side by side windows from our order that were manufactured upside down, but installed anyway. I did not realize this until I attempted to lift them out for spring cleaning. A technician came out and told me what the problem was. That was 2 months ago and we have not heard back. Today we called and the person we spoke with was no better than talking with an automated robot-no apology or sympathy, no explanation for our long wait except to say that they had attempted to call us a... read more
Business response:
Gregory, we appreciate you sharing this feedback with us and truly sorry to hear your disappointment with some parts of this experience. If you wish to discuss any concerns you may have at this time, please contact us at (855) 293-7813 for assistance.^J
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open at 8:00 a.m.