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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The door we have already purchased was incorrectly measured and had to be re-ordered. I have received no notifications of status and I cannot get anyone to call me back, despite leaving three messages.
The install crew took no pride in their work, and it showed—broken glass throughout the inside and outside of my home. Debris was left everywhere. Pieces of sheet metal (capping), strips of old caulking, screws, CIGARETTE BUTTS, and other trash were left in my flower beds, driveway, and yard. The debris could have been overlooked if there weren't any other issues, but there were. I had (have) a window that leaks when it rains. A slider window is bowed, making it nearly impossible to slide the screens open, and another screen... read more
Worst customer service I have ever experienced and quality of product unacceptable
Installation was difficult, they had to come out three times to finish the work. I had to inquire every time about when they were coming back. After they were done with installation, they had NO accountability for damages to my property during installation. Reached out to a manager, I sent pictures via email. The manager promised to get back to me by “Tuesday” of the following week at the latest, it’s been months and I’m still waiting for his call. I tried reaching out again, not available to take my call and NO returned cal... read more
If a potential customer wants to wait around two years for the work to be done, then this is your company. Otherwise, forget it.
If a potential customer wants to wait around two years for the work to be done, then this is your company. Otherwise, forget it.
The price was reasonable as window jobs go but there were a lot of problems. Most of our windows had to be swapped as they all had a UV issue noticeable within the first few weeks. The new door was not what we originally requested but after nearly 2 years and three attempts to correct, we settled on a subpar door that was not the correct color or original quality.
The price was reasonable as window jobs go but there were a lot of problems. Most of our windows had to be swapped as they all had a UV issue noticeable within the first few weeks. The new door was not what we originally requested but after nearly 2 years and three attempts to correct, we settled on a subpar door that was not the correct color or original quality.
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,744 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.