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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
False advertisement at its finest. Your sales people should not show the commercials or videos of universal windows process of installation its absolutely no where even close. Your installers did not show up in company shirts nor a company vehicle. They DO NOT clean up nor do they clean the windows. The sales person will tell you they will fix this and that then they will rip your doors and windows out to say oh no we can't fix that. Watch out when it comes to measurements those were off too by 3.5 inches. Quality control is... read more
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
With unresolved issues pending, I am not likely to recommend to anyone until the issues are resolved.
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Work incomplete - not up to the standards we were provided during sales appointment
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
I really like the quality of the windows, but I cannot get the company to finish the instillation. I have made numerous calls and they are still not finished.
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
I would like to see how your process works without the COVID 19 pandemic. It seemed every problem that came up always came with an excuse of COVID 19, although our sales rep. Tony assured us there would like be little to no delay with the install.
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Horrible experience all the way around. Worst communication, follow through, missed dates, delays in installation. One day job took over 6 days to complete.
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have concerns that need addressed. Thank you. - MS
Widows were not as ordered. I was told they would make it right but after a week no news and job not complete. Still have 7 windows that do not have edging on them.
Business response:
Hello, Alexia. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in effort to resolve them. - MS
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.