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Universal Windows Direct of Milwaukee
- Windows Installation
- Menomonee Falls, WI
About this business
Location details
N93W14655 Whittaker Way, Menomonee Falls, WI, 53051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Ice is forming on the inside of brand new windows. We didn't have this issue with our 17 year old windows. Also, what was claimed to save us in energy bills or Universal would reimburse us, is completely a lie. Our energy bills have increased and nobody is reimbursing us. From the beginning we have had problems with mis-measurements, taking longer than expected and now ice in our house.
Business response:
Hi, Kyle. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Gary. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, John. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Lack of quality control over the product. Customer service never called us on any issue. We always had to call them took two years to resolve the final issue.
Business response:
Hi, David. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
no help from them when having issues with screens.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to help you out.
When windows were installed there was a crack in a window and 2 screens were wrong. They were reordered and the window was installed. The screens were the wrong color and needed to be reordered again. When they came in, there was only one and we needed 2. The technician then stated that the screens could have been fixed and didn't need to be ordered. Many wasted days.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Poorly done very very unhappy with the jobs, the windows Triming are sealed very poorly, damaged my sliding with Caulking on sliding. Triming are damaged.
Business response:
Hi Terra, I am disappointed to learn about your install and would like the opportunity to resolve this. Please send photos of the damage to customerservice@universalwindowsdirect.com so we can get a service ticket open for you and fix this as soon as possible. ^AM
Frequently asked questions about Universal Windows Direct of Milwaukee
How is Universal Windows Direct of Milwaukee rated?
Universal Windows Direct of Milwaukee has a 3.9 star rating with 1,196 reviews.
When is Universal Windows Direct of Milwaukee open?
Universal Windows Direct of Milwaukee is open now. It will close at 4:00 p.m.