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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of St. Louis opened in 2017. Our employees strive to be the best at what th... read more
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Our overall experience was very satisfactory. From our sales rep, Andy Cook, to the measurement appointment, to the installers, good experience
Business response:
Hi Karen, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
they did ok.
Business response:
Hello, Otha. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!
It was an easy process from ordering to installation!
Business response:
Hi, Angie. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
It took 1 1/2 years to get a replacement screen door for the sliding door after 4 trips by customer service.
Business response:
Hi, Mary. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
When we had a small issue with one window, they didn't question our concern, scheduled someone right away. They are professional and do a great job.
Business response:
Hi, Customer. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Love the window and the guys who installed them new what they were doing.
Business response:
Hello, Marcia. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
If the installers could remove the stickers on all but one window that would be great for customers who dislike cleaning windows. The installers? Awesome! Friendly and fast!
Business response:
Genea, we are thrilled to hear our installers provided you with such a great installation experience. We will share your feedback regarding sticker removal to our management team in hopes of making changes to fulfill all customer needs moving forward.^J
Love our new windows and highly recommend!
Business response:
Hello, Gary. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Would definitely recommend. The whole experience was a positive one.
Business response:
Hi, Dean. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.7 star rating with 1,753 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 10:00 a.m.